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When committing your loved one to long-term care, you want to be assured that the people watching over them will provide compassionate, diligent, professional care. Expect exactly that from Agecare Carlton. It’s a community with a tradition of hiring and training excellent staff. You’ll also find the facilities here to be very modern.
AgeCare Carlton underwent a major renovation in 2012, under the previous ownership. This renovation resulted in very modern, updated amenity spaces, including lounges, ideal for seniors to share with visiting families and friends. It’s a very modern space, which helps seniors here feel daily rejuvenation, and the addition of fully contemporary accessibility features (like handrails, etc.) as well as extra-wide hallways puts the building above other long-term care communities in the area. There’s also a lovely outdoor space for people to take in some fresh air. In the summer of 2022, the building was sold to AgeCare, a company that generates positive reviews at other communities throughout Canada.
The best thing about AgeCare Carlton is the staff. Families credit them with treating each and every resident with respect, empathy, and compassion. Families form a special bond with staff members. Residents also praise staff, right down to the housekeepers, who go above and beyond the call of duty. The COVID crisis of 2020 was a litmus test for long-term care communities. During this time, AgeCare was singled out by families for the community’s diligence in communication and keeping seniors safe.
We asked AgeCare Carlton to answer the following questions:
Who are you as a community?
Situated directly east of Vancouver in the thriving metropolis of Burnaby, AgeCare Carlton is a modern, friendly, Long-Term Care residence comprised of four stories & eight communities, We offer bright, private and semi-private suites in a community where residents appreciate the joy of comfortable living, along with the safety/security of 24-hour quality nursing care. At AgeCare, all our spaces are specifically designed with the safety and enjoyment of the residents in mind. Underscoring safety first, as a Long-Term Care community that was renovated in 2012, AgeCare Carlton is equipped with spacious hallways, handrails, barrier-free suites, accessible ensuite bathrooms and an emergency call system.
What do you do differently or uniquely well?
AgeCare Carlton celebrates and supports living in place with kindness, compassion and dignity. At AgeCare, we know how important it is to provide a secure environment where residents can cultivate meaningful relationships and pleasant experiences. In this community, as is the case with all our communities, AgeCare provides high-quality, person-centred care where our residents are recognized, valued and celebrated for themselves.
What supports do you offer residents as they adjust to life there?
AgeCare Carlton has not responded to this question yet.
What might residents find surprising about your community?
For comfort and enjoyment, AgeCare Carlton offers updated modern amenities, including comfortable indoor lounges, activity rooms, gathering and quiet spaces, and a beautiful outdoor space for residents, families and staff to enjoy.
What five facts about your community should people know?
AgeCare Carlton offers residents:
* a safe, secure home in an established community with private and semi-private suites
* 24-hour onsite care staff
* three delicious and nutritious meals, plus snacks;
* weekly house cleaning, plus laundry service for linens and towels;
* daily therapeutic and recreational activities for the mind, body and soul; andmany more amenities and services for quality and enriched living.
Nick Cee, family member
"I cannot express enough the gratitude for the care and love my mom Patricia received at Carlton. The staff are helpful, caring, and treat each resident with care and respect. From her reception, to her end of life care, our family will be forever grateful for the love and care, making moms last days on earth as comfortable as possible. A hearth felt thank you goes out to Randi and the staff "
Donna Weddell, resident
"The staff here are outstanding. Wilbert the maintenance manager is always available and will help with any problem and is very patient. Lisa, my housekeeper is Excellent. She is always thorough and pleasant and willing to do extra if needed. The serving staff are so pleasant and are always smiling. There are a few stand outs that need to be recognized; Amy, Ruby and Kayvan are five star servers. The Chef, Berry has added so many delicious meals and he is approachable with any request. Lulu the p..."
Alex C. , family member
"My mom has been here since 2017. As her health deteriorates we have seen nothing but empathy and kindness from the staff. Communication between the care home and our family (siblings included) on our mom’s health is extremely important. The staff has done an excellent job. My sisters and I cannot thank the staff enough with their efforts to keep everyone safe during these difficult times. It is reassuring to know that our mom is being taken care with knowledgeable and kind-hearted staff. "
Long-term Care (definition)
AgeCare Carlton offers residents: * a safe, secure home in an established community with private and semi-private suites, along with 24-hour onsite care staff * three delicious and nutritious meals, plus snacks * weekly house cleaning, plus laundry service for linens and towels * daily therapeutic and recreational activities for the mind, body and soul, and many more amenities and services for quality and enriched living. For comfort and enjoyment, AgeCare Carlton offers updated modern amenities, including comfortable indoor lounges, activity rooms, gathering and quiet spaces, and a beautiful outdoor space for residents and families to enjoy.
AgeCare Carlton is located at 4108 Norfolk Street, Burnaby, British Columbia, V5G 0C1.
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