How to get the best out of the country’s home care
by Susan VanderBent
Much has been written about the emergence of home care as a service critical to the health care system and most Canadians would prefer to recover and remain at home for as long as possible. Understanding and accessing the right services in a timely manner is easier when individuals and families plan for their health care requirements in advance of the need.
Families should not wait until they are in crisis before accessing home care service. Health promotion and preventative care helps to avoid complications and crises, thereby allowing people to remain safely in their homes. It is reassuring for busy relatives to know that their loved one is receiving regular visits to ensure daily tasks and chores are completed, nourishing meals are eaten and/or prescribed health care regimens are followed.
Admitting a stranger into the home can be challenging and it is therefore beneficial to experience this before a crisis. Working with a professional service provider agency is a wise idea, as employees are screened, trained and supervised. As well, choosing an agency that belongs to a recognized provincial association may further reassure families. To help select an agency, you can find a list of questions to ask on the Ontario Home Care Association website. These questions apply to areas outside of Ontario as well, of course.
Finally, having selected a provider agency, clearly identify your needs, concerns and health issues. Be open with your service provider agency about what you expect and ask what options are available. The agency will help you decide what type of health caregiver you need and how often staff should visit. If publicly funded care is available, agency staff will help to get care underway and also find other funding.
Once home care has started, it's important to communicate regularly with the agency to let staff know what's working for you and what's not. Discuss your needs regularly with your caregiver and let them know what you want from them; remember, service provider agencies want to please you and ensure you are entirely satisfied with the care you receive.
For those who want to remain independent and stay in the house they are familiar with, home health care is a worthwhile alternative to retirement homes in Canada.
The following organizations can provide more information about services available in your area:
Caregiver Connect
