Interview with Delmanor Glen Abbey management, Charmaine Pelletier

In this perspective:

• 0:49 - What are three things you love about your job?
• 1:31 - What drew you to your role at Delmanor Glen Abbey?
• 2:48 - How did your experience as a chef shape your role as general manager?
• 4:20 - What is Delmanor Glen Abbey’s approach to meals?
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• 7:24 - Do you have a favourite menu item?
• 8:17 - What makes Delmanor Glen Abbey unique in Oakville?
• 9:03 - What does the building do to the community atmosphere?
• 9:35 - What is the surrounding area of the residence like, and are residents typically from Oakville?
• 12:27 - How do you approach families who are struggling with making this choice?
• 13:33 - What are the services that you provide?
• 14:13 - How do you track a resident’s changing needs, and how do you handle communications with families outside of the residence?
• 15:52 - How do you welcome new residents into the building?
• 17:44 - How has the industry evolved in your experience, and how has Delmanor Glen Abbey reflected those changes?
• 19:55 - What’s a misunderstanding you see about retirement living?
• 21:19 - What’s a common question you get from those beginning their search?
• 22:33 - What’s a memory of a resident that stands out at Delmanor Glen Abbey?
• 23:26 - What’s your advice for those in their search now?