Interview with The Waterford management, Matthew Jackson

In this perspective:

• 0:53 - What are three things you love about your job?
• 1:48 - What brought you to this line of work and this role at The Waterford?
• 2:51 - What inspired your switch from chef to general manager?
• 3:40 - What surprised you about The Waterford when you changed roles?
• Show Full Video Contents
• 4:40 - How important is food to life at The Waterford?
• 6:07 - What is the culture like at The Waterford?
• 7:02 - How are suggestions or requests acted upon by the administration?
• 7:54 - What is the relationship between The Waterford and its sister residence, The Wexford?
• 9:01 - What makes The Waterford unique?
• 10:03 - What programs are available onsite, and what can residents experience outside of the grounds?
• 11:09 - Are there opportunities for independent living?
• 12:00 - What are the other levels of care you can provide at The Waterford?
• 13:03 - What do you have in place to help new residents make the transition?
• 14:04 - What lines of communication exist between administration and residents’ families?
• 14:50 - What happens if there’s a change in a resident’s behaviour or there’s an incident?
• 15:43 - For everyone who chooses to come to The Waterford, is there a common thread between them?
• 16:36 - What recent changes to the residence are you most proud of?
• 17:31 - What are you excited to take on next?
• 18:27 - What’s your favourite thing on the menu?
• 19:28 - What misconceptions do people still have about retirement residences?
• 20:40 - Is there an average length of time that a resident stays at The Waterford?
• 21:19 - Is there a story of a resident that sticks out in your mind?
• 22:40 - What advice do you have for those who are looking at their options right now?