Interview with Westerleigh PARC management, HeeSon Domay

In this perspective:

• 1:01 - What are three things you love about your job?
• 2:04 - What drew you to this field and to Westerleigh PARC?
• 3:25 - What about your experience in hospitality serves your role here?
• 5:02 - What changes have you seen in residents since joining the community?
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• 6:36 - What makes your residence unique in the Vancouver area?
• 7:44 - What programs or features are attractive to residents who ultimately move in?
• 9:16 - How do residents request new activities or outings?
• 10:22 - Do you have a favourite menu item?
• 11:57 - How do you account for different dietary needs?
• 13:18 - Can you describe the location and the building?
• 15:19 - What’s the relationship between Westerleigh PARC and the surrounding Vancouver community?
• 16:38 - How do you approach families who disagree about making this move?
• 18:29 - How would you describe the lifestyle at the residence?
• 19:47 - How do you welcome new residents into the community?
• 22:07 - How do you help your residents age in place?
• 23:45 - How do you keep families informed?
• 24:46 - Is there a memory of a resident that stands out in your mind?
• 26:16 - Is there an event you look forward to coming up?
• 27:08 - What changes have you seen in the industry? Is there anything else you’d like to see expanded in your offerings in the future?
• 30:11 - What’s your advice for those in their search now?