Interview with Sifton - Dorchester Terrace management, Chantelle Bancroft

In this perspective:

• 0:56 - What are three things you love about your job?
• 1:50 - What drew you to this line of work?
• 2:16 - What does a typical day look like for you in this role?
• 3:11 - What is your approach to helping residents become comfortable at Dorchester Terrace?
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• 4:22 - How is communication between residents, families, and staff handled?
• 5:11 - What differentiates Dorchester Terrace from other residents?
• 6:40 - Will those who have been living in a small town feel at home at Dorchester Terrace?
• 7:29 - Are there opportunities to explore the surrounding areas like London?
• 8:35 - What are the levels of care that Dorchester Terrace provides?
• 9:54 - How does Dorchester Terrace build its menu?
• 11:01 - Do you have a favourite menu item?
• 11:33 - What are some of the activities and programs that you offer on site?
• 12:51 - How would you describe the culture at Dorchester Terrace?
• 14:09 - How do you handle families who are hesitant about making the transition into a retirement residence?
• 15:27 - How does Dorchester Terrace help residents transition into higher levels of care?
• 16:24 - What misconceptions still exist about retirement residences and how do you counter them?
• 17:45 - Can residents offer suggestions and requests for activities?
• 18:27 - What advice do you have for families in their search now?
• 19:23 - Does Dorchester Terrace offer a trial period?
• 20:04 - Do you have any fond memories of a particular resident?