Community’s Perspective

We asked The Heritage to answer the following questions:

Gallery

Previous Slide◀︎ Next Slide▶︎

Reviews of The Heritage

Name withheld for privacy's sake, family member
"My father has been here a few months now and his health and happiness have improved immensely. I remember feeling bad when I first took him to a senior home but now I'm actually quite envious. "

Name withheld for privacy's sake, family member
" The Heritage gave my dad new life. [After 9 years of living alone] he deteriorated, depression set in and he did not want to see anyone. [Right] after moving into Heritage, he is social again, [has] made new friends and [is] very busy with his new life."

Randy, family member
"Excellent!"

Read all reviews

• Management

• Keeping everyone safe
  

  At Verve Senior Living, our focus is to provide services and supports that enable seniors to optimize their health, well-being, and independence. During the pandemic we looked to our experienced internal Leadership teams and Health and Wellness Leaders who work closely with our provincial health authorities to provide the best possible roadmap for navigating a worldwide pandemic. Our Infection, Prevention and Control policies and plans, which included visitor screening, masking, social distancing, hand hygiene and thorough enhanced disinfection of our sites allowed us to combat Covid. These plans aligned to provide the utmost in safety and security for our Residents physically, and continues to be an important security measure for attaining their optimal mental health in knowing their safety is at the forefront of all we do.

  Our Residents remained in their suites for short periods of time — this was key in keeping the virus out of our Retirement Residences. Health care support continued to be provided on a one-on-one basis and our Life Enrichment team members worked to engage residents in a way that kept them active and socially engaged. All meals, snacks, treats, entertainment, and even happy hour beverages were brought to their suites, which were widely welcomed and appreciated by everyone! By following the safety guidelines and visits with loved ones, walks in the hallways or outside proved beneficial in enhancing both physical and mental exercise.

  Mandatory Covid-19 vaccination for all residents and team members in our homes has been instrumental in decreasing the severity of outbreaks. Continuing to keep everyone safe is first and foremost in all that we do at Verve! To find out more on how Residents at Verve felt about living through these times, view it in their words below.

  Written by Ruth Langdon, Director of Health & Wellness, Western Canada for Verve Senior Living

•  Independent Living
•  Assisted Living

Residence Amenities & Services

Programs & Activities

Michele has been a healthcare leader for more than 35 years. She is continually striving for a high level of service and customer excellence for the residents of The Heritage. Her expertise and knowledge in senior’s care including leadership, management and hospitality have benefited the community and local area. Her passion, empathy and patience continue to be an anchor in building resident satisfaction and staff engagement. Her diplomas in Gerontology, Recreation Leadership, and Non-Profit Management are all assets to create a warm and caring environment at The Heritage.

Verve’s COVID-19 Response
Verve Senior Living has been helping seniors stay active and live an independent lifestyle for over 43 years. Our approach to the COVID-19 pandemic has been defined by these values, with the safety and security of our residents of paramount importance to us. Verve continues to be a vibrant, fun, engaging, and safe place to live, thanks to our incredibly creative and caring team members who go the extra mile in all that they do. Visit one of our 32 retirement residence and see what living with Verve is all about.

“My family and I feel deeply blessed to have been able to relocate my father to Verve Senior Living. Throughout the process the management team went far above and beyond at every turn to help us. This was especially appreciated given Covid 19. They were patient, kind and empathetic, offering guidance and help the likes of which we had never experienced elsewhere. ”

SAFE & SECURE
Our COVID-19 Safety Protocols
At all times we must follow the guidelines set forth by the local provincial health authority. In many cases we implement safety initiatives before the governments mandates them. While we pride ourselves on doing everything we can to keep our residences safe, it does alter the way we connect with the outside community. Despite COVID’s interruption to our regularly scheduled lives, Verve continues to be a vibrant, fun, engaging, and safe place to live thanks to our incredibly creative and caring team members who go the extra mile in all that they do. To learn more about Verve’s COVID-19 safety protocols, please contact a Verve residence near you.

Read the most recent COVID-19 updates from The Heritage

Accreditation & Associations

The Heritage is located at 3630 Brown Rd, West Kelowna, British Columbia, V4T7Y9.