The Heritage
Lifestyle options:
Independent Living, Assisted Living
Guest stays available, Respite care available, Private home-care allowed
Cost (from):
$2,783
Suites:
145 suites (Studio, 1-bed, 2-bed, 2-bed + den)
The Comfort Life report:
The Heritage
Our Perspective
This community combines exceptional facilities with some reasonably priced suites, to offer value in senior care. Many families who move loved ones here rave about the way seniors feel better than they have in a long time, thanks to the quality of the environment. The focus of this community goes well beyond basic care — attention to physical and health aspects — into the mental and spiritual fulfillment that comes from immersion in an extraordinary environment peopled by exceptional staff.
The Heritage is the destination for West Kelowna seniors and families looking for the finest senior care environment. It's an exceptionally beautiful community, featuring wood grain floors, carpeted stairways, elegantly spacious dining areas and brightly lit suites. It's well-known that living in a better environment improves your overall well-being, and seniors who move into this community find revitalization, an improved outlook, and increased strength.
Staff is very comfortable answering questions you have as you tour here, and when you compare this to other communities in the area you will find this one outstanding in terms of the quality of the facilities and the attentiveness of care workers and others. Just one example of the way these facilities supersede many others in the area is the heated indoor swimming pool. On top of that, there's exquisite food service, in-house yoga classes, a hair salon and a long list of other amenities that make this a place any senior or family member in the area needs to investigate.
Community’s Perspective
We asked The Heritage to answer the following questions:
Who are you as a community?
Rural meets sophistication at The Heritage Retirement Residence is in the heart of West Kelowna. Its elegance complements the comfort, safety and fulfilling slate of programs and exceptional amenities. Lounge in our dining room, lawn bowl with friends, relax and enjoy the sun on the patio, or enjoy a swim in the saltwater pool. From dining and services to the welcoming team members, we inspire active aging with assisted living support when needed. Welcome home to inspired retirement living. Are you ready to rediscover your verve for life?
- Opened in: 2015
- A member of Verve Senior Living
What do you do differently or uniquely well?
The Heritage has not responded to this question yet.
What supports do you offer residents as they adjust to life there?
The Heritage has not responded to this question yet.
What might residents find surprising about your community?
The Heritage has not responded to this question yet.
What five facts about your community should people know?
The Heritage has not responded to this question yet.
Events
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Saturday, March 25, 2023: VERVE CRUISE WEEK OPEN HOUSE (March 24-31, 2023)
From 1 pm to 3 pm - The Heritage , 3630 Brown Rd, West , Kelowna, British Columbia
You're invited to join our Verve Cruise Week March 24-31, 2023, and set sail on a week-long cultural exploration of the Caribbean with us. Cruise The Heritage Retirement Residence during our special Open House! on Saturday, March 25th from 1:30-3:30pm. Join us for live entertainment, Caribbean themed appetizers, treats and beverages all while learning about ... learn more
Insider Perspectives
Reviews of The Heritage
Name withheld for privacy's sake, family member
"My father has been here a few months now and his health and happiness have improved immensely. I remember feeling bad when I first took him to a senior home but now I'm actually quite envious.
"
Name withheld for privacy's sake, family member
"
The Heritage gave my dad new life. [After 9 years of living alone] he deteriorated, depression set in and he did not want to see anyone. [Right] after moving into Heritage, he is social again, [has] made new friends and [is] very busy with his new life."
Randy, family member
"Excellent!"
Testimonials and Stories
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Keeping everyone safe
At Verve Senior Living, our focus is to provide services and supports that enable seniors to optimize their health, well-being, and independence. During the pandemic we looked to our experienced internal Leadership teams and Health and Wellness Leaders who work closely with our provincial health authorities to provide the best possible roadmap for navigating a worldwide pandemic. Our Infection, Prevention and Control policies and plans, which included visitor screening, masking, social distancing, hand hygiene and thorough enhanced disinfection of our sites allowed us to combat Covid. These plans aligned to provide the utmost in safety and security for our Residents physically, and continues to be an important security measure for attaining their optimal mental health in knowing their safety is at the forefront of all we do.
Our Residents remained in their suites for short periods of time — this was key in keeping the virus out of our Retirement Residences. Health care support continued to be provided on a one-on-one basis and our Life Enrichment team members worked to engage residents in a way that kept them active and socially engaged. All meals, snacks, treats, entertainment, and even happy hour beverages were brought to their suites, which were widely welcomed and appreciated by everyone! By following the safety guidelines and visits with loved ones, walks in the hallways or outside proved beneficial in enhancing both physical and mental exercise.
Mandatory Covid-19 vaccination for all residents and team members in our homes has been instrumental in decreasing the severity of outbreaks. Continuing to keep everyone safe is first and foremost in all that we do at Verve! To find out more on how Residents at Verve felt about living through these times, view it in their words below.
Written by Ruth Langdon, Director of Health & Wellness, Western Canada for Verve Senior Living
Lifestyle
Lifestyle options
Independent Living (definition)
Cost from $2,783
Residents can have as much freedom to join in programs and cook for themselves if they wish as they like. Meals and services can be added as they wish.
Includes
- Meals (Extra fee)
- Housekeeping (1x/week)
- Medication administration (Extra fee)
Assistance with
- Bathing (Extra fee)
Assisted Living (definition)
Cost from $2,783
You can tailor make your services to suite your needs.
Includes
- Designated dining area
- Diabetes (Extra fee)
- Huntington's Disease (Extra fee)
- Multiple Sclerosis (Extra fee)
- Stroke care (Extra fee)
- Meals (3x/day)
- Housekeeping (1x/week)
- Medication administration (Extra fee)
- Resident Reminders (Extra fee)
Assistance with
- Bathing (Extra fee)
- Dressing (Extra fee)
Suites
- Type: Studio
- Ownership: Rent
- Cost: $2,783
- Size: 382sq/ft
- Companion fee: +$450
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Personal phone number in room (additional Fee)
- Contact:
- Type: 1-bed
- Ownership: Rent
- Cost: $3,531
- Size: 577sq/ft
- Companion fee: +$450
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Personal phone number in room (additional Fee)
- Contact:
- Type: 2-bed
- Ownership: Rent
- Cost: $4,632
- Size: 700sq/ft
- Companion fee: +$450
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Personal phone number in room (additional Fee)
- Contact:
- Type: 2-bed + den
- Ownership: Rent
- Cost: $5,162
- Size: 832sq/ft
- Companion fee: +$450
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Personal phone number in room (additional Fee)
- Contact:
- Type: Studio
- Ownership: Rent
- Cost: $2,783
- Size: 382sq/ft
- Companion fee: +$450
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Personal phone number in room (additional Fee)
- Contact:
- Type: 1-bed
- Ownership: Rent
- Cost: $3,531
- Size: 577sq/ft
- Companion fee: +$450
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Personal phone number in room (additional Fee)
- Contact:
- Type: 2-bed
- Ownership: Rent
- Cost: $4,632
- Size: 770sq/ft
- Companion fee: +$450
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Personal phone number in room (additional Fee)
- Contact:
- Type: 2-bed + den
- Ownership: Rent
- Cost: $5,162
- Size: 832sq/ft
- Companion fee: +$450
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Personal phone number in room (additional Fee)
- Contact:
Dining
We have an exciting varied menu with 2 specials daily as well as an a la carte menu. Red seal prepared on site with monthly buffets. Our living Loving Local menu features local ingredients brought from farm to table to support our local industry. Super foods are identified on the menu for those wanting healthy choices.A local organic winery supplies our wines.
Meal service : Bar, Bistro: (daytime), Pub, Room Service (extra fee), Table service, Tray service in suite (extra fee)
Seating type : Open seating
Special diets : Diabetic, Lactose free, Low sodium, Vegetarian
Amenities & Services
Residence Amenities & Services
Arts and crafts
Billiards
Community Garden
Computers
Emergency call system (pendent)
Emergency call system (pull-cord in room)
Fitness Studio
Games Room
Hairdresser
Hobby kitchen
Internet
Laundry machines
Library
Mail box
Mail to concierge
Movie theatre
Newspaper delivery available to suite
Newspapers delivered to concierge
On-site General Store
Onsite foot care
Parking (indoor)
Parking (outdoor)
Party room
Patio/Courtyard/BBQ
Pet friendly
Pool - indoor
Private bus for outings, regular trips
Private dining room for family/friends
Putting Green
Recreation facilities onsite
Religious Services & Holiday Celebrations
Spa Services
Spa/Beauty Salon
Wheelchair (electric)
Wheelchair (scooter)
Wheelchair Accessible
Programs & Activities
Arts and Crafts
Bible Classes
Billiards/Pool Tables
Bingo
Bocce Ball
Brain Fitness
Card Games
Continued education
Day Trips
Entertainment
Excursions
Exercise Program
Gardening
Golf
Movie Nights
Parties
Religious & Holiday Services
Sewing
Shuffleboard
Swimming
Theatre
Volunteering
Weekly Shopping Trips & Excursions
Woodshop
Staff & Care
General Manager's Message
Michele Harper
Michele has been a healthcare leader for more than 35 years. She is continually striving for a high level of service and customer excellence for the residents of The Heritage. Her expertise and knowledge in senior’s care including leadership, management and hospitality have benefited the community and local area. Her passion, empathy and patience continue to be an anchor in building resident satisfaction and staff engagement. Her diplomas in Gerontology, Recreation Leadership, and Non-Profit Management are all assets to create a warm and caring environment at The Heritage.
Staff
| Medical and other support staff | |
|---|---|
| Registered Practical Nurses | 8 hrs/day |
| Personal Support Workers | 24 hrs/day |
| Health & Wellness Team | on call |
| Geriatric Pharmacist | on call |
| Mobility Specialist | on call |
Number of care staff:
- Daytime: 1
- Weekends: 1
- Nights: 1
Care services
Care options available:
- Guest stays available (cost from $125)
- Respite care available (cost from $135)
- Private home-care allowed
Health Services:
- Catheter care(with no special assistance)
- Cognitively impaired residents(with special assistance)
- Medication charted by exception(with special assistance)
- Ostomy care(with no special assistance)
- Oxygen assistance(with no special assistance)
- Physically challenged residents(with no special assistance)
- Vitals monitoring(with no special assistance)
COVID-19 Information
Verve’s COVID-19 Response
Verve Senior Living has been helping seniors stay active and live an independent lifestyle for over 43 years. Our approach to the COVID-19 pandemic has been defined by these values, with the safety and security of our residents of paramount importance to us. Verve continues to be a vibrant, fun, engaging, and safe place to live, thanks to our incredibly creative and caring team members who go the extra mile in all that they do. Visit one of our 32 retirement residence and see what living with Verve is all about.
“My family and I feel deeply blessed to have been able to relocate my father to Verve Senior Living. Throughout the process the management team went far above and beyond at every turn to help us. This was especially appreciated given Covid 19. They were patient, kind and empathetic, offering guidance and help the likes of which we had never experienced elsewhere. ”
SAFE & SECURE
Our COVID-19 Safety Protocols
At all times we must follow the guidelines set forth by the local provincial health authority. In many cases we implement safety initiatives before the governments mandates them. While we pride ourselves on doing everything we can to keep our residences safe, it does alter the way we connect with the outside community. Despite COVID’s interruption to our regularly scheduled lives, Verve continues to be a vibrant, fun, engaging, and safe place to live thanks to our incredibly creative and caring team members who go the extra mile in all that they do. To learn more about Verve’s COVID-19 safety protocols, please contact a Verve residence near you.
Accreditation & Associations
Blog & News
Blog and recent news
Benefits of Yoga for Seniors: Boosting Physical and Mental Health
by The Heritage
ging has so many benefits — wisdom you didn’t have when you were young, well-earned laugh lines, and freedom. But as we all know, aging can also take a toll on the body and mind. We’re always told...
10 Things to Know Before Visiting a Retirement Residence
by Verve Senior Living
10 Things to Know Before Visiting a Retirement Residence The thought of retiring in a senior living residence can seem like a one-size-fits all thing that happens when we age. But deciding which re...
The 5 benefits of journaling for seniors
by Verve Senior Living
The start of a new year often means the beginning of healthy new habits. We all resolve to do a little better "this year". This year, I will eat better, exercise more, and... journal? Turns out, journ...
Neighbourhood
Neighbourhood
The Heritage is located at 3630 Brown Rd, West Kelowna, British Columbia, V4T7Y9.
Compare The Heritage with nearby communities
| Compare with | Lifestyle options | Location |
|---|---|---|
| Hawthorn Park Retirement Community | Assisted Living, Dementia & Memory Care, Independent Living, Long-term Care | Kelowna, British Columbia |
| The Vineyards Residence | Assisted Living, Dementia & Memory Care | Kelowna, British Columbia |
| Chartwell Chatsworth Retirement Residence | Independent Living | Kelowna, British Columbia |
| Orchard Gardens Seniors Community | Apartments, Independent Living | Kelowna, British Columbia |
| The Concorde Retirement Residence | Assisted Living, Independent Living | Penticton, British Columbia |
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