The Heritage - Verve Senior Living logo

THE COMFORT LIFE REPORT:The Heritage - Verve Senior Living 

3630 Brown Rd, West Kelowna, British Columbia, V4T7Y9
 (view map) | 3 reviews 
Lifestyle options:
Independent Living, Assisted Living
Guest stays available, Respite care available, Private home-care allowed
Cost (from):
$2,783
Suites:
145 suites (Studio, 1-bed, 1-bed + den, 2-bed, 2-bed + den)

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Our Perspective

How we see The Heritage - Verve Senior Living

This community combines exceptional facilities with some reasonably priced suites, to offer value in senior care. Many families who move loved ones here rave about the way seniors feel better than they have in a long time, thanks to the quality of the environment. The focus of this community goes well beyond basic care — attention to physical and health aspects — into the mental and spiritual fulfillment that comes from immersion in an extraordinary environment peopled by exceptional staff.

The Heritage is the destination for West Kelowna seniors and families looking for the finest senior care environment. It's an exceptionally beautiful community, featuring wood grain floors, carpeted stairways, elegantly spacious dining areas and brightly lit suites. It's well-known that living in a better environment improves your overall well-being, and seniors who move into this community find revitalization, an improved outlook, and increased strength.

Staff is very comfortable answering questions you have as you tour here, and when you compare this to other communities in the area you will find this one outstanding in terms of the quality of the facilities and the attentiveness of care workers and others. Just one example of the way these facilities supersede many others in the area is the heated indoor swimming pool. On top of that, there's exquisite food service, in-house yoga classes, a hair salon and a long list of other amenities that make this a place any senior or family member in the area needs to investigate.

Community’s Perspective

How The Heritage - Verve Senior Living sees itself

Who are you as a community?

The Heritage Retirement Residence: Rural meets sophistication in the heart of West Kelowna. We offer independent and assisted living options for seniors. Our elegance complements the comfort, safety, and fulfilling slate of programs and exceptional amenities. Lounge in our dining room, lawn bowl with friends, relax and enjoy the sun on the patio, or enjoy a swim in the pool! From dining and services to the welcoming team members, we inspire active aging with assisted living support when needed, you can age in place with us! Welcome home to inspired retirement living. Are you ready to rediscover your verve for life?


What do you do differently or uniquely well?

Our full-service senior living retirement residence is designed to meet the needs of each individual from independent to specialized support. Exceptional Dining: Our resident-centric menus are prepared fresh daily by our professional chefs with inspiration from seasonal ingredients. Life Enrichment: We are a place where you can continue to be you while growing as an individual through a variety of activities and programs designed to empower your mind, body, and spirit.

What supports do you offer residents as they adjust to life there?

Every team member here at The Heritage takes the extra time and attention to get to know each new resident that comes through our doors. From introducing residents with similar hobbies and special interests to ensuring every aspect of their healthcare and culinary needs are considered, welcoming people to The Heritage is a team effort. As well as our staff, we are lucky to have many on-site resident volunteers who make the extra effort to ensure new arrivals are acclimatizing well to their homes and ensuring everyone feels truly welcome to the family.

What might residents find surprising about your community?

The Heritage Retirement Residence offers Respite Stays. Whether it's extra professional assistance during illness or surgery recovery, a respite stay offers all of the comfort, socialization, professional support, and life enrichment of a stay at The Heritage. It's the perfect option for you and your family when you need that extra tender loving care.

What five facts about your community should people know?

1. Peace of mind knowing that each suite has emergency pull-cords, personal pendants for each resident, and round-the-clock care staff on site.
2. Well-appointed kitchenettes for you to maintain your independence and prepare a few of your own meals if interested.
3. Beautiful 2nd floor roof-top patio for you to relax, soak in the sun, or garden.
4. Variety of scheduled bus excursions: weekly trips to the grocery stores, Saturday scenic tours, lunch outings to restaurants and wineries.
5. Our Red Seal Chef, Jeremy, takes pride in using locally sourced ingredients. To add a little flare, our team likes to celebrate holidays such as Cinco De Mayo and St Patrick’s Day with holiday fare.

Insider Perspectives

Interview videos

What people with insider's knowledge of The Heritage - Verve Senior Living shared with Comfort Life.

Watch our interview with Jennifer Larose to learn about the unique experience offered by The Heritage.

Reviews of The Heritage - Verve Senior Living

What residents and their loved ones say about The Heritage - Verve Senior Living in reviews.

Name withheld for privacy's sake, family member

"My father has been here a few months now and his health and happiness have improved immensely. I remember feeling bad when I first took him to a senior home but now I'm actually quite envious. "

Name withheld for privacy's sake, family member

" The Heritage gave my dad new life. [After 9 years of living alone] he deteriorated, depression set in and he did not want to see anyone. [Right] after moving into Heritage, he is social again, [has] made new friends and [is] very busy with his new life."

Randy, family member

"Excellent!"

Read all reviews

Testimonials and Stories

  • Keeping everyone safe

    At Verve Senior Living, our focus is to provide services and supports that enable seniors to optimize their health, well-being, and independence. During the pandemic we looked to our experienced internal Leadership teams and Health and Wellness Leaders who work closely with our provincial health authorities to provide the best possible roadmap for navigating a worldwide pandemic. Our Infection, Prevention and Control policies and plans, which included visitor screening, masking, social distancing, hand hygiene and thorough enhanced disinfection of our sites allowed us to combat Covid. These plans aligned to provide the utmost in safety and security for our Residents physically, and continues to be an important security measure for attaining their optimal mental health in knowing their safety is at the forefront of all we do.

    Our Residents remained in their suites for short periods of time — this was key in keeping the virus out of our Retirement Residences. Health care support continued to be provided on a one-on-one basis and our Life Enrichment team members worked to engage residents in a way that kept them active and socially engaged. All meals, snacks, treats, entertainment, and even happy hour beverages were brought to their suites, which were widely welcomed and appreciated by everyone! By following the safety guidelines and visits with loved ones, walks in the hallways or outside proved beneficial in enhancing both physical and mental exercise.

    Mandatory Covid-19 vaccination for all residents and team members in our homes has been instrumental in decreasing the severity of outbreaks. Continuing to keep everyone safe is first and foremost in all that we do at Verve! To find out more on how Residents at Verve felt about living through these times, view it in their words below.

    Written by Ruth Langdon, Director of Health & Wellness, Western Canada for Verve Senior Living

Lifestyle

Lifestyle options

Independent Living (definition)
Cost from $2,783

Residents can have as much freedom to join in programs and cook for themselves if they wish as they like. Meals and services can be added as they wish.

Includes

  • Meals (Extra fee)
  • Housekeeping (1x/week)
  • Medication administration (Extra fee)

Assistance with

  • Bathing (Extra fee)

Assisted Living (definition)
Cost from $2,783

You can tailor your services to suit your needs.

Includes

  • Designated dining area
  • Diabetes (Extra fee)
  • Huntington's Disease (Extra fee)
  • Multiple Sclerosis (Extra fee)
  • Stroke care (Extra fee)
  • Meals (Extra fee)
  • Daily tidy (Extra fee)
  • Housekeeping (1x/week)
  • Medication administration
  • Resident Reminders (Extra fee)

Assistance with

  • Bathing (2x/week)
  • Dressing

Suites

Type Size
(sq ft)
Lifestyle CostCompanion fee Includes Contact
Studio 382 - 463 $2,783 (Rent) +$450 per month
  • Cable TV in room (additional fee)
  • Call Bell System
  • Kitchenette
  • Personal phone number in room (additional Fee)
1-bed 577 - 603 $3,531 (Rent) +$450 per month
  • Cable TV in room (additional fee)
  • Call Bell System
  • Kitchenette
  • Personal phone number in room (additional Fee)
1-bed + den 622 $3 (Rent) +$450 per month
    2-bed 700 $4,632 (Rent) +$450 per month
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Personal phone number in room (additional Fee)
    2-bed + den 832 - 849 $5,162 (Rent) +$450 per month
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Personal phone number in room (additional Fee)
    Studio 382 - 667 $2,783 (Rent) +$450 per month
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Personal phone number in room (additional Fee)
    1-bed 577 $3,531 (Rent) +$450 per month
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Personal phone number in room (additional Fee)
    1-bed + den 622 $3 (Rent) +$450 per month
      2-bed 700 $4,632 (Rent) +$450 per month
      • Cable TV in room (additional fee)
      • Call Bell System
      • Kitchenette
      • Personal phone number in room (additional Fee)
      2-bed + den 832 $5,162 (Rent) +$450 per month
      • Cable TV in room (additional fee)
      • Call Bell System
      • Kitchenette
      • Personal phone number in room (additional Fee)
      • Type: Studio
      • Ownership: Rent
      • Cost: $2,783
      • Size: 382sq/ft
      • Companion fee: +$450
      • Details:
        • Cable TV in room (additional fee)
        • Call Bell System
        • Kitchenette
        • Personal phone number in room (additional Fee)
      • Contact: email

      • Type: 1-bed
      • Ownership: Rent
      • Cost: $3,531
      • Size: 577sq/ft
      • Companion fee: +$450
      • Details:
        • Cable TV in room (additional fee)
        • Call Bell System
        • Kitchenette
        • Personal phone number in room (additional Fee)
      • Contact: email

      • Type: 1-bed + den
      • Ownership: Rent
      • Cost: $3
      • Size: 622sq/ft
      • Companion fee: +$450
      • Details: not provided
      • Contact: email

      • Type: 2-bed
      • Ownership: Rent
      • Cost: $4,632
      • Size: 700sq/ft
      • Companion fee: +$450
      • Details:
        • Cable TV in room (additional fee)
        • Call Bell System
        • Kitchenette
        • Personal phone number in room (additional Fee)
      • Contact: email

      • Type: 2-bed + den
      • Ownership: Rent
      • Cost: $5,162
      • Size: 832sq/ft
      • Companion fee: +$450
      • Details:
        • Cable TV in room (additional fee)
        • Call Bell System
        • Kitchenette
        • Personal phone number in room (additional Fee)
      • Contact: email

      • Type: Studio
      • Ownership: Rent
      • Cost: $2,783
      • Size: 382sq/ft
      • Companion fee: +$450
      • Details:
        • Cable TV in room (additional fee)
        • Call Bell System
        • Kitchenette
        • Personal phone number in room (additional Fee)
      • Contact: email

      • Type: 1-bed
      • Ownership: Rent
      • Cost: $3,531
      • Size: 577sq/ft
      • Companion fee: +$450
      • Details:
        • Cable TV in room (additional fee)
        • Call Bell System
        • Kitchenette
        • Personal phone number in room (additional Fee)
      • Contact: email

      • Type: 1-bed + den
      • Ownership: Rent
      • Cost: $3
      • Size: 622sq/ft
      • Companion fee: +$450
      • Details: not provided
      • Contact: email

      • Type: 2-bed
      • Ownership: Rent
      • Cost: $4,632
      • Size: 700sq/ft
      • Companion fee: +$450
      • Details:
        • Cable TV in room (additional fee)
        • Call Bell System
        • Kitchenette
        • Personal phone number in room (additional Fee)
      • Contact: email

      • Type: 2-bed + den
      • Ownership: Rent
      • Cost: $5,162
      • Size: 832sq/ft
      • Companion fee: +$450
      • Details:
        • Cable TV in room (additional fee)
        • Call Bell System
        • Kitchenette
        • Personal phone number in room (additional Fee)
      • Contact: email

      Dining

      Chef prepared, world inspired. We believe food is more than sustenance. Good food should be enjoyed with friends, made with fresh local ingredients, prepared from scratch by an experienced culinary team, and served by our friendly and courteous dining staff who know your personal tastes.

      Meal service : Bar, Bistro: (24 hours), Bistro: (daytime), Buffet, Pub, Room Service (extra fee), Table service, Tray service in suite (extra fee)

      Seating type : Open seating

      Special diets : Celiac Diet, Diabetic, Ethnic, Gluten Free, Kosher style, Lactose free, Low sodium, Vegetarian

      Amenities & Services

      Residence Amenities & Services

      Arts and crafts
      Billiards
      Community Garden
      Computers
      Emergency call system (pendent)
      Emergency call system (pull-cord in room)
      Fitness Studio
      Games Room
      Hairdresser
      Hobby kitchen
      Internet
      Laundry machines
      Library
      Mail box
      Mail delivery to suite
      Mail to concierge
      Movie theatre
      Newspaper delivery available to suite
      Newspapers delivered to concierge
      On-site General Store
      Onsite foot care
      Out patient programs
      Parking (indoor)
      Parking (outdoor)
      Party room
      Patio/Courtyard/BBQ
      Pet friendly
      Pool - indoor
      Private bus for outings, regular trips
      Private dining room for family/friends
      Putting Green
      Recreation facilities onsite
      Religious Services & Holiday Celebrations
      Spa Services
      Spa tub or shower room
      Spa/Beauty Salon
      Storage lockers
      Walking Path
      Wellness Center
      Wheelchair (electric)
      Wheelchair (scooter)
      Wheelchair Accessible

      Programs & Activities

      Arts and Crafts
      Assisted Walks/Trails
      Bible Classes
      Billiards/Pool Tables
      Bingo
      Bocce Ball
      Brain Fitness
      Card Games
      Continued education
      Day Trips
      Entertainment
      Excursions
      Exercise Program
      Gardening
      Golf
      Movie Nights
      Parties
      Religious & Holiday Services
      Resident social / activity club
      Sewing
      Swimming
      Theatre
      Volunteering
      Weekly Shopping Trips & Excursions
      Woodshop

      Staff & Care

      General Manager's Message
      Michele Harper

      Here at the Heritage Retirement Residence, we are like family!  Our amazing team takes pride in going above and beyond to make each day special for our residents.   Providing choice is one of the things we do best!  You can take part in as many or as little fun events, opt into one of our delicious meal plans for some Chef prepared cuisine, or create a service plan around your specific needs.  It’s[SB1]  all choice and maintaining independence.

      Staff

      Medical and other support staff
      Registered Practical Nurses
      Personal Support Workers
      Guest Attendant
      Doctoron call
      Sleep Expertvisiting 1x/month
      Massage Therapistvisiting 1x/week
      Geriatric Pharmaciston call
      Mobility Specialistvisiting 1x/month
      Foot care specialistvisiting 1x/week
      Physiotherapistvisiting 1x/month
      Chiropodistvisiting 1x/month

      Number of care staff:

      • Daytime: 4
      • Weekends: 4
      • Nights: 4

      Care services

      Care options available:

      • Guest stays available (cost from $150)
      • Respite care available (cost from $150)
      • Private home-care allowed (cost from $150)

      Health Services:

      • Catheter care(with special assistance)
      • Cognitively impaired residents(with special assistance)
      • Feeding tube assistance(with special assistance)
      • Medication charted by electronic pen(with special assistance)
      • Medication charted by exception(with special assistance)
      • Ostomy care(with special assistance)
      • Oxygen assistance(with special assistance)
      • Physically challenged residents(with special assistance)
      • Vitals monitoring(with no special assistance)

      Move-in requirements

      • Chest x-ray
      • Medical form completed by family doctor
      • Personal Interview

      COVID-19 Information

      Verve’s COVID-19 Response
      Verve Senior Living has been helping seniors stay active and live an independent lifestyle for over 43 years. Our approach to the COVID-19 pandemic has been defined by these values, with the safety and security of our residents of paramount importance to us. Verve continues to be a vibrant, fun, engaging, and safe place to live, thanks to our incredibly creative and caring team members who go the extra mile in all that they do. Visit one of our 32 retirement residence and see what living with Verve is all about.

      “My family and I feel deeply blessed to have been able to relocate my father to Verve Senior Living. Throughout the process the management team went far above and beyond at every turn to help us. This was especially appreciated given Covid 19. They were patient, kind and empathetic, offering guidance and help the likes of which we had never experienced elsewhere. ”

      SAFE & SECURE
      Our COVID-19 Safety Protocols
      At all times we must follow the guidelines set forth by the local provincial health authority. In many cases we implement safety initiatives before the governments mandates them. While we pride ourselves on doing everything we can to keep our residences safe, it does alter the way we connect with the outside community. Despite COVID’s interruption to our regularly scheduled lives, Verve continues to be a vibrant, fun, engaging, and safe place to live thanks to our incredibly creative and caring team members who go the extra mile in all that they do. To learn more about Verve’s COVID-19 safety protocols, please contact a Verve residence near you.

      Read the most recent COVID-19 updates from The Heritage - Verve Senior Living

      Currently accepting move-ins. Request suite details.

      News

      Featured Articles

       

      Key factors to consider when choosing a retirement home

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      Memory care at Verve Senior Living

      Learn how Verve Senior Living focuses on spirit and independence in memory care communities nationwide.

       

      "He found a new verve"

      Family members of seniors in Verve Senior Living communities across Canada share praise for the staff and lifestyle, and the transformation of parents' lives.

      Recent News

      Benefits of Yoga for Seniors: Boosting Physical and Mental Health

      ging has so many benefits — wisdom you didn’t have when you were young, well-earned laugh lines, and freedom. But as we all know, aging can also take a toll on the body and mind. We’re always told... ... read more.

      Accreditation & Associations

      Social Feed

      Neighbourhood

      Neighbourhood

      The Heritage Retirement Residence is near parks, shopping, restaurants, doctor's offices, physiotherapy, fresh fruit orchards, and churches. In just minutes, you can be lounging at the beach or visiting one of our region's many renowned wineries. Here, how you spend your day is your choice — leave the details to us.

      The Heritage is located at 3630 Brown Rd, West Kelowna, British Columbia, V4T7Y9.


      Compare The Heritage - Verve Senior Living with nearby communities

      Compare with Lifestyle options Location Distance
      Hawthorn Park Retirement Community - Verve Senior LivingIndependent Living, Assisted LivingKelowna, British Columbia 5.88km
      The Vineyards ResidenceIndependent Living, Assisted LivingKelowna, British Columbia 9.28km
      Sandalwood Retirement ResortIndependent Living, Assisted LivingKelowna, British Columbia 9.91km
      Orchard Gardens Seniors CommunityIndependent Living, Assisted LivingKelowna, British Columbia 11.62km
      The Concorde Retirement Residence - Verve Senior LivingIndependent Living, Assisted LivingPenticton, British Columbia 45.00km

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      THE COMFORT LIFE REPORT:
      The Heritage - Verve Senior Living

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