A COMFORT LIFE REPORT:
Chartwell Westhill Retirement Community vs. The Village of Arbour Trails

CHARTWELL WESTHILL RETIREMENT COMMUNITY

An exceptional luxury retirement residence that supersedes all expectations of a retirement home. Spacious corridors and shared areas are highlighted by an open concept main area where there's a pub, games room and more. You'll love the thoroughly modern, well-kept interior spaces at the Westhill; it feels new everywhere.

THE VILLAGE OF ARBOUR TRAILS

Onsite features here appeal to people’s different interests and enthusiasms. Popular amenities include the pub, exercise room and dining area. The Village of Arbour Trails allows residents to find their own balance between privacy and activity.

CHARTWELL WESTHILL RETIREMENT COMMUNITY

We never expected that we would, as a family have to make such a huge decision and make it so fast. I had to find a place for my dad, who, after a stroke, couldn't return home safely. I called every place in town and visited places that I hoped would be a good landing place for Dad. My heart sank with what I witnessed out there until that moment when two people from Westhill visited Dad in the hospital and immediately graced him with immense kindness, care, and laughter! In the months since then, we have all had the experience of being invited into a family - a community of people of staff and residents who bring life here with such attentiveness in all the ways that are needed. Dad has said it best - this is home, and it allows him to live fully and actively discover life in all kinds of new ways that bring him joy.

The Westhill is a beautiful retirement home, inside and out. The inside is very well-maintained, and the grounds are beautiful outside. I was outside at an event with my dad recently, and the recreational staff took pride in setting up beautifully decorated tables for a sangria tasting event. They make all the events there inviting for residents. They know the names of the residents and engage with them, and make them all feel special. The staff at the front desk, administrators, staff in the wellness centre, nurses, PSWs, dining room staff, cleaning staff, and the maintenance staff are all hard-working and extremely friendly. The social team plans numerous events for the residents to participate in. They really look forward to all of these events. I know our family really appreciates everything the staff at Westhill does for the residents. They are top-notch!

Mom spent 3 wonderful years at The Westhill Retirement Residence. All the staff at Westhill from Property Maintenance, PSWs, Nurses, Administration, Dining, Reception, and Management were all fabulous and made everyone feel welcomed and loved. Everyone called mom by name, which made her smile. The staff were always cheerful and happy which shows well for management. Thanks Westhill!

My Dad loves this place which is home to him.

Lovely! We think that my sister is happy with retirement residence. It is very well run.

THE VILLAGE OF ARBOUR TRAILS

Very happy here. The facilities are excellent. The staff are very friendly and always helpful. Lots of activities. Excellent support if needed.

Very comfortable, clean, friendly helpful staff and residents, lots of freedom to choose your lifestyle and become as much or little involved as you wish.

I love having moved into Arbour Trails in late October and I am happy here. Staff is friendly and caring. They really take care of the residents. The facility is kept clean and tidy. Food is quite good and reasonable variety is provided. I have enjoyed the entertainment provided though it has been restricted at times because of a coronavirus outbreak and some covid infections. These have been kept under control with effective response. Cheers to all with my happy hour glass of wine!

Both my dad and I have had very positive experience with staff. They're happy to answer questions. I do think one of the significant changes is actually how I feel. It has given me great relief. I used to have a lot of sleepless nights. I was always worried about: what if something happened? I just feel so much relief and confidence. I know that many times a day someone is coming in to provide medication or to take his temperature or whatever. If he didn't show up at the dining room, someone would come and check... I think this relates to the social [aspect] as well. It was getting pretty isolating in his apartment. I know that if he wants to be engaged with other people, he can go out the door and find other people. That has been huge for me, too.

I live here, and enjoy it.

Mavis Morton, daughter of resident

CHARTWELL WESTHILL RETIREMENT COMMUNITY

The Westhill is an inviting atmosphere of new friends and great times, with personalized support services for better living. The Westhill is conveniently located in Waterloo, near The Boardwalk shopping area. Situated on a quiet cul de sac, it's just minutes from shops, restaurants and recreation. Register on our website for more information.

THE VILLAGE OF ARBOUR TRAILS

Situated on the beautiful grounds of The Village by the Aboretum, The Village of Arbour Trails features Bungalow Townhouses, Independent Living Apartments with full kitchens, Retirement Apartments, Full Service Retirement Suites with walk out patios, Assisted Care and Memory Care, plus our signature Town Square and Main Street. Our friendly, well trained team, includes 24 hour professional nursing staff for your comfort and security. Come and discover why "It Takes a Village to Care".

CHARTWELL WESTHILL RETIREMENT COMMUNITY

We create a lifestyle that feels both personalized and welcoming. Every resident arrives with different interests and routines, so we focus on understanding those preferences and helping each person shape their own experience. Through attentive service, engaging programs, and comfortable surroundings, we support residents in living actively and independently while enjoying the benefits of a supportive community.

THE VILLAGE OF ARBOUR TRAILS

The Village concept that sets us apart was always meant to create a living space for seniors that feels like a small town. In many ways this is similar to the experience our founder, Ron Schlegel, had growing up in Ailsa Craig outside of London, Ont. Our Main Street connects to the Town Square as the social spine of the Village. Together these spaces allow for indoor and accessible options for residents to live life as they always have. Ron also envisioned the Village as community hubs for seniors and others from the surrounding community. His vision was to connect the Village to the broader community to enhance the lives of residents as well as support those living outside the Village.

CHARTWELL WESTHILL RETIREMENT COMMUNITY

When someone joins our community, we take time to ensure the transition feels comfortable and reassuring. Our team introduces new residents to the dining room, common spaces, and daily routines that shape life here. Just as importantly, we help them connect with neighbours and staff so they quickly begin building friendships and feeling at home in the community.

THE VILLAGE OF ARBOUR TRAILS

Each resident who calls the Village home, comes with a unique life story. By completing our My Experience (ME) Form, you help us better understand your life, experiences, values and preferences. In order to support you to live well within our village, we need to begin by hearing your story. Your dedicated Village Experience Coordinator helps guide you through this paperwork and helps make the move-in experience as smooth as possible. Our resident Welcoming Committee strives to help their new neighbours feel welcomed and connected.

CHARTWELL WESTHILL RETIREMENT COMMUNITY

If a resident’s needs evolve, additional services such as nursing support, personal care, medication administration, and emergency response can be arranged. Our team works closely with residents and families to ensure the right level of assistance is in place while maintaining independence and dignity. The goal is to help residents continue enjoying the lifestyle they value while knowing support is available when it is needed.

THE VILLAGE OF ARBOUR TRAILS

The Village of Arbour Trails gives residents access to a range of living options. In addition to retirement living apartments and independent living, the Village offers assisted living and memory care,supported by professional care teams. This structure allows residents to receive additional support as their needs evolve while remaining in familiar surroundings and maintaining the relationships they have built in the village

CHARTWELL WESTHILL RETIREMENT COMMUNITY

Someone needing a residence designed primarily for advanced medical care may find another setting more appropriate. The Westhill Retirement Residence tends to appeal to seniors who enjoy an active community lifestyle with opportunities to connect, dine, and participate in wellness programs. We work best for individuals who value independence alongside supportive services and social engagement.

THE VILLAGE OF ARBOUR TRAILS

People seeking a small residence, a lot of privacy, or minimal community interaction may find a different type of setting more suitable. Arbour Trails is designed for seniors who appreciate a vibrant village setting with shared spaces, programs, and a range of care and service options. Our community tends to appeal to those who value connection, flexibility, and the reassurance of a broader continuum of care.

CHARTWELL WESTHILL RETIREMENT COMMUNITY

Many residents are pleasantly surprised by how lively and welcoming the community feels. From shared meals to social gatherings and wellness activities, there is always something happening. At the same time, the atmosphere remains comfortable and friendly, allowing residents to participate as much or as little as they wish.

THE VILLAGE OF ARBOUR TRAILS

New residents often say “I wish I had done this sooner!” They’re surprised by how quickly they become absorbed in the community and how fast new friendships develop. In no time at all, everybody knows their name and like in any small town, a walk down Main Street is an opportunity to connect with friends and new acquaintances. People are also surprised by opportunities offered to grow and learn in their new community. They find new passions like hosting a podcast, riding a mechanical bull, becoming an artist or fulfilling a lifelong dream of skydiving. As they say, the possibilities are endless.

CHARTWELL WESTHILL RETIREMENT COMMUNITY

Over the next five years, we expect to continue strengthening the lifestyle and wellness experience that residents already value here. Our focus will remain on healthy aging, engaging programs, and attentive service that supports independence while providing reassurance that help is available when needed.

THE VILLAGE OF ARBOUR TRAILS

Over the next few years, Arbour Trails will continue strengthening our village model, supporting residents throughout the aging process. We’ll stay focused on enhancing care services, community programming, and partnerships within the Village by the Arboretum so residents can remain active and engaged. Future developments will continue supporting aging in place while maintaining the welcoming village environment that residents value.

CHARTWELL WESTHILL RETIREMENT COMMUNITY

• The Westhill Retirement Residence is located in Waterloo, Ontario.
• Residents have access to nursing support, personal care services, meals, housekeeping, and social programming.
• The community emphasizes healthy aging and an active retirement lifestyle.
• Daily life includes shared dining, wellness activities, and opportunities to connect with neighbours.
• The residence is known for personalized service and a welcoming community atmosphere.

THE VILLAGE OF ARBOUR TRAILS

Ask us about our:

#ElderWisdom: Stories from the Green Bench Podcast
Program for Active Living
Riverstone Spa
Signature Programs
Being located within the Village by the Arboretum