McCowan Retirement Residence - Metta Lifestyles Reviews

Google review from May 2022

My mom has been a resident of McCowan Retirement Residence for the past 5 years. She says she always feels safe at McCowan and appreciates that the staff are consistently kind and caring with her. She likes her suite because of the natural light and appreciates the maintenance staff’s efforts to keep her suite and the common areas clean. The McCowan team did an amazing job keeping the residents safe during COVID. My mom is grateful to the MRR staff for their deep commitment to the residents’ safety during this challenging time and this has been a great comfort to her family too. Like most things, the people are any organization’s most important asset and kindness is the stand out trait of the entire MRR team.

Google review from May 2022

My mother has been a resident of McCowan Retirement Residence for the past 3 years. She was reticent about leaving her long time home as she reached her mid-nineties. I can definitely say that the level of care from the dedicated staff and the creative, interesting activities that the Activity co-ordinators and Manager provide are second to none and keep her stimulated and happy. Its so convenient for her to have a doctor's visit there and to get her hair done to make her feel good. She has made many new friends which she celebrated her 99th Birthday with recently.

Google review from May 2022

Our first experience with retirement residences was with McCowan. As soon as you walk through the front door, you are greeted with a smile. The warmth is palpable. The decor is charming and cozy, from the lobby, to the hallways and throughout the building.

In this wonderful setting there are so many fun ways for the residents to interact. Wine & cheese parties, monthly birthday celebrations and special events to mark all the holidays from Mardi Gras to Easter, Christmas and beyond.

The dining room is lovely and weekly menus are available to review. The food is good and plentiful with lots of variety.

Activities are varied and fun, from Bingo, baking cookies, exercise programs, to painting and crafts. Animal friends visit regularly, which is a delight for everyone.

More important than all of this though, is that Mom is so happy. This is such a relief as she loved her home but just wasn't able to live there alone. The staff at McCowan are kind, caring and attentive. If Mom ever needs someone to pop in to check on her it’s never a problem, and if she's late for a meal or an activity she usually enjoys, a staff member will call to suggest she join in. Mom has made wonderful friends at McCowan and often when we try to call her in her suite, she's in the lobby chatting and laughing.

Mom's clean & modern suite is perfect, with a bright living room, a small kitchenette with a fridge/freezer & microwave and a large bedroom with an en-suite bathroom including a roomy shower with safe bench seating.

McCowan’s strict management of COVID protocols was a relief to us as it kept Mom and others safe throughout such a challenging time. Their dedicated staff went above and beyond to ensure residents were both safe and engaged.

We love to visit because it’s absolutely wonderful to see her living her best life at age 97!

Google review from May 2022

I post reviews only when my experience with a business is exceptional, and I’m happy to recommend McCowan Retirement Residence. McCowan has a warm and comfortable feel, exceptionally friendly and attentive staff, as well as a full suite of amenities and activities. As we narrowed our choices, McCowan consistently stood out as the most responsive, most accommodating and most helpful of all of the residences we were considering. Two months after moving a relative in, I continue to be surprised by the outstanding level of sincere caring and compassion demonstrated by every single staff member with whom I’ve interacted. It’s remarkable, especially considering all of the challenges faced by health care providers during this pandemic. The staff is proactive in identifying medical concerns and in offering advice on how to maximize the comfort of their residents. I’m 100% confident that the staff has the wellbeing of their residents as a top priority and would be happy to move there myself when the time comes.

Google review from May 2022

My mom moved into McCowan just before COVID hit us and she was so excited with all the activities, the friends she made, and the amazing staff. We all struggled through COVID, including my mom and the staff. Let me tell you what troopers the staff were. They were so supportive [through] such sad times when residents were stuck in their rooms with lockdown but we all persevered. Now on the positive [side], I take my mom out a lot. She is known as the walker... The staff are the most pleasant—people always smiling. They will do anything for anyone. The new activities coordinator is creating new creative fun things for the residents which is amazing! The best thing is: my mom is happy. She loves the staff.

Google review from May 2022

My mom has been at McCowan for about 4 years now, and she tells me every time I see her how happy she is there. It is such a relief for me, as you worry when choosing a place for someone else to live. The transition from living on her own to living in the retirement home went smoothly. The staff made her feel welcome and helped her to adjust to her new surroundings, by including her in activities that were both fun and educational. She absolutely loves the Monarch Butterfly program they do each year. Seeing them go from cocoon to releasing them, and learning about them as well is definitely one of her favourites.

And I can’t say enough about how well the staff dealt with the Covid pandemic. Through an extremely trying time they kept everyone safe and healthy. It really shows how dedicated they are and how much they truly care about all the residents. I would highly recommend McCowan Retirement to anyone looking for a home for their parents. My mom's continued happiness tells me I have made the right choice.

Google review from May 2022

We moved our parents into McCowan RR in Dec 2021. At the time our mother had moderate Alzheimer's. Mother was 96 and father 97 at time (both with a number of medical and mobility issues ) we moved them from their home in Niagara Region where they had outgrown the support the family could provide remotely and a live in granny nanny. We stumbled upon McCowan through a friend and we quickly did due diligence and moved our parents into a 1 bedroom unit on the Memory Light Care floor. Within a month elapsed time, they adjusted surprisingly quickly. We easily tailored [services] MRR provided and LHIN-provided services to provide them support they needed at this stage in their lives.

The staff at MRR are friendly, supportive , caring and responsive--- they seem to know all the residents and their families by name. Every visit I ask my parents if they are being looked after and their response is always positive. Highly recommend this place to anyone looking for place for themselves or their parents. The friend who referred us to McCowan ended up moving both her parents in as well. Their COVID protocols have worked well throughout the pandemic. Facility is clean and well kept up.

Google Review from February 2022

My mother moved into McCowan almost 4 years ago. The management were great in helping us through the process. As a family, we were worried on how our mother would like McCowan and how she would feel about it. Our concerns didn’t last long. The staff are unbelievable; very caring and thoughtful and always willing to help. And the food is great! Pre-pandemic I would visit my mother a couple of times/week to have lunch or dinner with her and we both alway enjoyed the meals. As a family member concerned about an aging parent, it is comforting to know that my mother is receiving exceptional care, nutritious meals and activities to keep her engaged.

Google review from January 2022

We are very pleased with the cleanliness and the attentiveness that our mother is enjoying at McCowan. There is good communication with families. There are a variety of activities. We researched and visited a number of residences and have found that often it is best to look in your own backyard so to speak, as we are longtime residents of the Scarborough community. The staff are all caring, kind and flexible. We are very grateful for all the measures that were taken on behave of the safety and well-being of the residents during the pandemic. Any concerns, queries or time needed to talk by family members were also respectfully considered.

Google review by David

My father was a resident at McCowan Retirement Residence for the past three years up until his passing in March of 2021. During his stay, we found everything about MRR to be wonderful. It was a great new home for my dad. While moving from his long-time family home was traumatic, the kindness and warmth shown by all of the MRR staff made my Dad feel welcome and eased his transition to the new environment.

The level of care at MRR was top notch and the staff was was very attentive and extremely kind and helpful. They took great care of my Dad and gave us peace of mind that he was being well looked after and safe, especially during the Covid pandemic. I would give particular accolades to the MRR management and staff who managed through the Covid crisis extremely well without a single infection within the residents. While we were not able to visit my Dad during the pandemic, the communication from MRR was frequent and informative which gave us comfort my Dad was safe and in good hands.

I want to say a heartfelt thank you to all of the management and staff at MRR for taking such good care of my Dad and extending kindness and friendship to him during the last few years. I would highly recommend MRR to anyone looking for great new home for their parent.