Interview with Lake Bonavista Village - Verve Senior Living management, Jan Delisle

In this perspective:

• 0:49 - What are three things you love about your job?
• 1:37 - What drew you to the field and to Lake Bonavista Village?
• 2:20 - What first struck you about the community?
• 3:00 - How did it match your expectations?
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• 3:39 - What makes Lake Bonavista Village unique in Calgary?
• 4:16 - What are the different living options you offer?
• 5:34 - How do you build your menus at Lake Bonavista Village?
• 7:05 - Are there set dining times?
• 7:39 - How can residents give feedback on the menu?
• 8:33 - How can residents request activities or outings?
• 9:49 - Is there an event at the residence you always look forward to?
• 10:43 - How would you describe the lifestyle at Lake Bonavista Village?
• 12:11 - Is there a common thread that links the people that move in?
• 13:38 - What levels of care are you able to provide at the residence?
• 16:09 - How do you approach families with different opinions about making this move?
• 17:23 - How do you keep families informed?
• 18:21 - How do you welcome new residents?
• 20:05 - Is there a memory of a resident that stands out in your mind?
• 21:24 - What changes have you seen in the industry?
• 23:12 - Are there any changes or additions coming up?
• 23:56 - What’s your advice for those in their search now?