Interview with Oakcrossing Retirement Living management, Melissa Hawki

In this perspective:

• 0:57 - What are three things you love about your job?
• 1:50 - What drew you to this field and to Oakcrossing?
• 2:25 - What struck you about the residence when you first joined?
• 2:56 - How do you extend your warm welcome to new residents?
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• 3:43 - How is that warmth created in the residence?
• 4:19 - What are some activities at Oakcrossing and can residents influence the programming?
• 5:06 - Do you have a favourite menu item?
• 5:28 - How do you build your menus?
• 5:50 - Is seating timed or do you serve meals restaurant-style?
• 6:27 - What’s the lifestyle like at Oakcrossing?
• 7:45 - How can residents age in place, and do you support residents who need more care in finding their next home?
• 8:51 - How do you keep track of your residents’ changing needs and keep families informed?
• 9:53 - What’s your advice for families who disagree about making this move?
• 11:03 - What’s the relationship between Oakcrossing and the larger London area?
• 11:31 - What features are nearby the residence?
• 12:08 - Is there a memory of a resident that stands out in your mind?
• 13:04 - Is there an event at Oakcrossing that you look forward to?
• 13:37 - How do you see Oakcrossing changing in the near future?
• 15:28 - Is there a commonality between those that choose Oakcrossing?
• 17:35 - Have you seen an increase in applications since the pandemic began?
• 18:28 - What’s your advice for those in their search now?
• 19:45 - What’s a common question you get from people just beginning their search?