THE COMFORT LIFE REPORT:Chartwell Palermo Village
Lifestyle options:
Cost (from):
$4,540
Suites:
116 suites (Studio, 1-bed, 1-bed + den, 2-bed)
Capacity:
116 residents
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Our Perspective
How we see Chartwell Palermo Village
Palermo Village is widely praised for the way staff treats residents. "Friendly" and "helpful" are terms used as a matter of course by family members, when describing the staff here. There's nothing better than hearing that your senior loved one loves where they live.
Modern interiors and in-house features are great to have in a retirement home, of course. But what you're really looking for is the feeling of welcome, caring people around you and a hundred other little things that make your new place into a real home. That's what seniors in community at Palermo Village cite as the big difference between this and some other places in the area. A welcoming, comforting, loving atmosphere is not something you can view in a brochure or on a website—it simply needs to be experienced.
The comforting atmosphere is added to by the setting, the building itself. There's a theme of brightness and vivacity in the layout. That translates into an easy transition for many of the people who choose Palermo—and into confidence by family members, knowing that their loved one has found a great new home they'll soon love.
We asked residents and their families about life at Chartwell Palermo Village.
Access verified Reviews here
Community’s Perspective
How Chartwell Palermo Village sees itself
Who are you as a community?
More than an elegant residence, Palermo Village is a community designed to provide you with every convenience and service you need to live in comfort and security. From chef-prepared meals and housekeeping to laundry and personal care, Palermo Village makes being at home a true luxury. Choose your day to include an early morning workout or if you would prefer a leisurely breakfast with a friend, or both! Palermo Village offers something for everyone from art to music to fitness to quiet reading. Do as little or as much as you would like and then retreat to your comfortably appointed suite with fabulous view.
- Opened in: 2015
- Ownership: Private. A member of Chartwell Retirement Residences
- Languages Spoken: English
What do you do differently or uniquely well?
What sets Palermo Retirement Community apart from others is its innovative approach to care and community building. Unlike other retirement homes that can feel isolated or institutionalized, Palermo Retirement Community is built around the concept of creating a supportive, inclusive, and active community that enhances the quality of life for its residents.
What supports do you offer residents as they adjust to life there?
We offer one on one tours with our life enrichment team that will tour and get to know the new resident and sit with other residents who have simlar interests. We also offer a resident council who's responsible to make new residence feel welcomed and cared for.
How are residents supported if their needs change?
We take a personalized approach as needs evolve. Our Health and Wellness team works closely with residents and families to reassess and adjust services, ensuring support is added in a way that feels seamless and reassuring. Our goal is to help residents continue living comfortably and confidently in a place that still feels like home.
Under what conditions would you advise someone against choosing your community?
Someone seeking a very independent, low-engagement, minimalist lifestyle may find another setting more suitable. Palermo Village is designed for seniors who value both personalized support and community, where dining, programs, and daily interactions are part of the experience.
What might residents find surprising about your community?
In addition to individualized care, Palermo Retirement Community places a strong emphasis on social engagement and activity. They offer a wide range of recreational and social activities designed to promote physical, mental, and emotional well-being. From fitness classes and educational seminars to social events and cultural outings, there is always something happening at Palermo Retirement Community.
How will your community change in the next five years?
We’ll continue to strengthen the balance between care and lifestyle that defines Palermo Village. Our focus will be on enhancing wellness, expanding opportunities for connection, and ensuring our services continue to evolve in step with residents’ needs.
What five facts about your community should people know?
1)Feel at home in our warm and welcoming atmosphere, supported by a caring staff committed to meeting your every need.
2)Thrive with personalized care, including assistance with daily activities, medication management, and medical support.
3)Embrace social engagement at Palermo Retirement Community, offering fitness classes, educational seminars, social events, and cultural outings.
4)Experience a supportive, inclusive, and active community that enhances your quality of life.
5) Enjoy exclusive amenities such as a private family dining room, a walk-out lower level leading to a patio, and an incredible trail adjacent to a ravine.
Insider Perspectives
Interview videos
What people with insider's knowledge of Chartwell Palermo Village shared with Comfort Life.
Watch our interview with Patty Harris to learn about the unique experience offered by Palermo Village.
Verified reviews of Chartwell Palermo Village
What residents and their loved ones say about Chartwell Palermo Village in reviews.
David Chalmers, family member
"I could not be more pleased with the service provided to my Mother by all the staff and Palermo Village. The attention to detail and communication is matched by the quality of experiences and amenities provided to residents. It is very evident they understand the senior population very well and has made it a habit to exceed expectations in a relational manner. I would highly recommend Palermo Village to prospective residents and to their families."Hilda Campbell, family member
"The staff at Palermo Village went above and beyond caring for our mother. We wouldn't hesitate recommending this wonderful home to anyone. All the staff, especially Sree and Lorraine, made our mother's final days at Palermo a loving experience for which we will always be grateful. From our entire family, thank you from the bottom of our hearts. "Mervin Fernandez, visitor or friend
"Great hospitality when I visited them for Thanksgiving yesterday. Such a warm and welcoming environment, everyone is genuinely happy and positive to be around."Lifestyle
Lifestyle options
Independent Living (definition)
Cost from $4,540
Also offering Independent Supportive Living, with discreet support provided in the comfort of your Independent Living suite.
Includes
- Designated dining area
- Meals (3x/day)
- Daily tidy (Extra fee)
- Housekeeping (1x/week)
- Medication administration (Extra fee)
Assistance with
- Bathing (Extra fee)
Independent Living at Chartwell Palermo Village falls within the higher monthly costs for retirement communities in Ontario
Suites
- Type: Studio
- Ownership: Rent
- Cost: $4,540
- Size: 415sq/ft
- Companion fee: +$920
- Details:
- Call Bell System
- Kitchenette
- Mini-fridge
- Contact:
- Type: 1-bed
- Ownership: Rent
- Cost: $5,450
- Size: 630sq/ft
- Companion fee: +$920
- Details:
- Call Bell System
- Kitchenette
- Mini-fridge
- Patio/Balcony
- Contact:
- Type: 1-bed + den
- Ownership: Rent
- Cost: $5,835
- Size: 640sq/ft
- Companion fee: +$920
- Details:
- Call Bell System
- Kitchenette
- Mini-fridge
- Patio/Balcony
- Contact:
- Type: 2-bed
- Ownership: Rent
- Cost: $7,135
- Size: 907sq/ft
- Companion fee: +$920
- Details:
- Call Bell System
- Kitchenette
- Mini-fridge
- Patio/Balcony
- Contact:
Dining
"Chef prepared, world inspired. We believe food is more than sustenance. Good food should be enjoyed with friends, made with fresh local ingredients, prepared from scratch by an experienced culinary team, and served by our friendly and courteous dining staff who know your personal tastes."
Meal service : Bar, Bistro: (24 hours), Bistro: (daytime), Buffet, Pub, Room Service (extra fee), Table service, Tray service in suite (extra fee)
Seating type : Open seating
Special diets : Celiac Diet, Diabetic, Ethnic, Gluten Free, Kosher style, Lactose free, Low sodium, Vegetarian
Amenities & Services
Residence Amenities & Services
Arts and crafts
Billiards
Chapel
Computers
Emergency call system (pendent)
Emergency call system (pull-cord in room)
Fitness Studio
Games Room
Gift Shop
Hairdresser
Hot Tub
Internet
Laundry machines
Library
Mail box
Mail delivery to suite
Mail to concierge
Movie theatre
Newspaper delivery available to suite
Newspapers delivered to concierge
On-site General Store
Onsite foot care
Out patient programs
Parking (outdoor)
Party room
Patio/Courtyard/BBQ
Pet friendly
Private bus for outings, regular trips
Private dining room for family/friends
Recreation facilities onsite
Religious Services & Holiday Celebrations
Spa Services
Spa tub or shower room
Spa/Beauty Salon
Storage lockers
Walking Path
Wheelchair Accessible
Programs & Activities
Arts and Crafts
Bible Classes
Billiards/Pool Tables
Bingo
Brain Fitness
Card Games
Continued education
Day Trips
Entertainment
Excursions
Exercise Program
Gardening
Movie Nights
Parties
Religious & Holiday Services
Resident social / activity club
Theatre
Volunteering
Staff & Care
General Manager's Message
Sandra DeRozario
Dear Residents and Families,
As the General Manager of our retirement home, I am proud to say that our home is a place where you can feel comfortable and cared for. We understand that choosing the right retirement home can be a difficult decision, but we strive to make it an easy one by providing exceptional care and service.
Our home offers a warm and welcoming atmosphere that is designed to make you feel at home. We have a dedicated staff of caring professionals who are committed to ensuring that your needs are met, and that you feel supported in every aspect of your daily life.
We offer a wide range of amenities and services to ensure that our residents are comfortable and happy. Our spacious rooms and common areas are always clean and well-maintained, and we offer a variety of recreational and social activities to keep our residents engaged and active.
Our team of healthcare professionals provides top-notch medical care to our residents, including medication management, rehabilitation, and therapy services. We understand the importance of maintaining a healthy lifestyle, and we work closely with our residents to ensure that they are getting the care they need to maintain their health and wellbeing.
At our retirement home, we are committed to creating an environment where our residents feel safe, supported, and valued. We welcome you to come visit us and see for yourself why our home is such a special place.
Staff
| Medical and other support staff | |
|---|---|
| Registered Nurses | |
| Registered Practical Nurses | |
| Personal Support Workers | |
| Guest Attendant | |
| Doctor | visiting 2x/week |
| Geriatric Pharmacist | visiting 1x/week |
| Foot care specialist | visiting 1x/week |
| Physiotherapist | visiting 2x/week |
Number of care staff:
- Daytime: 2
- Weekends: 3
- Nights: 1
Care services
Health Services:
- Catheter care(with government assisted)
- Cognitively impaired residents(with special assistance)
- Feeding tube assistance(with government assisted)
- Medication charted by exception(with special assistance)
- Ostomy care(with government assisted)
- Oxygen assistance(with special assistance)
- Physically challenged residents(with special assistance)
- Vitals monitoring(with special assistance)
Move-in requirements
Chest x-ray is used instead of TB testing. Not provided for anyone over 65.
• Chest x-ray
• Medical form completed by family doctor
• Personal Interview
• TB test required
News
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Accreditation & Associations
Neighbourhood
Neighbourhood
Palermo Village is located at 3136 Dundas Street West, Oakville, Ontario, L6M 0S5.
What's nearby:
Palermo Medical BuldingCompare Chartwell Palermo Village with nearby communities
| Compare with | Lifestyle options | Location |
|---|---|---|
| Delmanor Glen Abbey | Independent Living | Oakville, Ontario |
| The Village of Tansley Woods | Independent Living | Burlington, Ontario |
| Heritage Place Retirement Residence | Independent Living | Burlington, Ontario |
| The Village of Erin Meadows | Independent Living | Mississauga, Ontario |
| Chartwell Erinview | Independent Living | Mississauga, Ontario |
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