A COMFORT LIFE REPORT:
Richmond Hill Retirement Residence - Verve Senior Living vs. VIVA Thornhill Woods

RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

Skill and empathy are the buzzwords you'll hear when seniors and family members describe staff here. Care is enhanced with kindness and a personal touch, a core value of Verve Senior Living, as seen in their communities. One further indication of their expertise is that Richmond Hill Retirement Residence welcomes convalescent stays and respite care. It's a caring community, where kindness is contagious and spreads generously among community members.

VIVA THORNHILL WOODS

Thornhill Woods is ideal for seniors who have family in Vaughan, Richmond Hill, and Markham, and who want to improve their health and their happiness by living in a high quality environment, with excellent care. The hallmark of life here is the spacious suites and excellent dining, but the good living goes well beyond those features. For starters, there are movie nights in the onsite theatre, an onsite pub, and a café, all part of a thriving community where seniors get the companionship and care they deserve.

RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

I recently stayed at the RHRR following hip replacement surgery. I can’t speak highly enough about the care and attention I received while there. All the support staff, PSWs, and nurses were so kind and helpful. Thank you all for the great experience! It was really appreciated especially at a time when I really needed it.

Truly first-class. My dad is incredibly stubborn, and changing residences has been very challenging for him. Anna went above and beyond to make it work….she even offered to bring dinner to our home just to have a conversation with him. Pam, Wendy, and the entire staff are absolutely phenomenal. The atmosphere is warm and welcoming from the moment you walk in. Without a doubt, an exceptional place for seniors in every way.

After researching literally dozens of assisted care facilities in Richmond Hill and the surrounding cities, based on many factors (cost, good reviews, good location, amenities offered, etc.) we ended up choosing the Richmond Hill Retirement Residence for my sister. She has been extremely satisfied since she moved in a few weeks ago. The staff has been amazing, the food has been excellent, the level of care has been top-notch, the residents there are genuinely happy, and the activities offered have been great. I would strongly recommend Richmond Hill Retirement Residence to anyone considering moving into an assisted care facility.

I stayed in one of the respite rooms after my knee replacement surgery. Every staff member I encountered, PSW, Nurse, Office Staff and Receptionist were focused on offering you the best support they could. While physiotherapy was up to you the staff supported every other aspect of your recovery. The meals were very good and I chose to have the meals delivered to my room as I could not bend my knee. I brought a bed table with me so that I could sit up in bed to eat. The PSW also assisted with showering and getting dressed. The nurse checked in twice daily which was comforting to me. There was also a wound nurse provided by the hospital to change the bandages every other day. In addition, you are given an alert fob to wear, which you can press at any time to receive help. so you are really never far from help. The respite room itself is very clean and comfortable however the bed is not a hospital bed so you may want to bring a wedge so you can sit up comfortably and stretch your leg out. The bed can also be used to perform the necessary exercises which is important. There is also seating with a couch, a small kitchenette, and a table so you are not confined to just the bed. There are nice long hallways and other areas which can be used for the walking exercise. I want to thank the staff for providing the care I needed during the first 2 weeks of my recovery.

I was looking for a senior care home and I came across Richmond Hill Retirement Home via Google. Got in touch with Anna and Helen, and they have been extremely helpful in answering all the questions we threw at them. The site visit was very friendly and informative, not to mention the accommodation they are willing to make to meet our needs! Easily the best retirement home in the area especially with the rate they are offering!

Desiree Onistchenko, former manager

Norma Laughlin, daughter of resident

VIVA THORNHILL WOODS

Our team member Denise visited Viva Thornhill Woods and was very happy to see an elegant community with warm and friendly staff to greet you. The lounge area invites you to grab a drink, sit down, and listen to the piano.

I recently visited a friend here. I was very impressed by every person on the staff whom I met. Each person was genuinely caring and professional. I enjoyed a lovely lunch served by attentive and friendly dining room staff. The food was delicious (especially the home-made soup) and so beautifully presented that I took a picture.

A couple of months ago my mom came to visit us for a month. We chose to host her at Viva since the facility was much more convenient and prepared for her (no stairs and no bathtub to climb). She not only enjoyed her stay and welcomed us with coffee in every opportunity we picked her up, but also made good friends who invited her to seat with them for lunch or dinner, even though she spoke little English. She enjoyed very much the food, the musical events and the quiet of her spacious room. We all enjoyed the swimming pool with her and felt welcome all the time.

V!VA is a first-class retirement community, supported by a first-class team. In particular, Wendy T, who serves as the Community Relations Manager, is exceptional and has helped make the transition for my parents into the community both a seamless and positive one. Thank you, V!VA, for taking such good care of my mom and dad!

Wendy Teperman, Community Relations Manager at Viva Thornhill Woods Retirement Resident is a beacon of warmth and support. Her unwavering dedication and genuine compassion supported my mother’s first step into the Viva Life! Our tour was so welcoming and a genuine opportunity to see what life would be like living at Viva Thornhill Woods. Wendy embodies the epitome of exceptional service and genuine care. Mom has now comfortably settled into the Viva Life, where she enjoys daily warm greetings, forming new friendships, embraces fresh opportunities, and receives daily support from Wendy, coupled with the remarkable care and friendliness of the staff.

Life at VIVA Thornhill Woods is truly great! It's their philosophy… As a matter of fact, when you call, the first words out of the concierge are "Thank you for calling VIVA Thornhill Woods. How can I make your day great?” They truly strive to do this for their residents and their families. My mom likes participating in the activities. She really looks forward to going on outings and shopping ... Read more

Ellyn Rubin, daughter of resident

RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

As part of the Verve Senior Living family, Richmond Hill Retirement Residence is proud to offer a range of well-appointed, spacious suites designed to make you feel right at home. Located in the heart of Richmond Hill, our community is perfectly situated near all the amenities you know and love - from shopping and parks to entertainment and more. But what really sets us apart is our commitment to providing a fabulous lifestyle that's tailored to your unique needs and interests. Whether you're an active senior who loves to socialize or someone who prefers a more relaxing pace, we have something for everyone. From enjoying delicious meals with friends to joining an art class or even trying your hand at DrumFit, your day is always yours to enjoy as you see fit. And with our Health and Wellness Manager on hand to provide regular health assessments and coordinate any care services you may require, you can rest easy knowing that your individual needs and wellness are always our top priority. So why wait? Come join the Verve family at Richmond Hill Retirement Residence today and discover all the amazing opportunities that await you. Named one of Canada’s Best Managed Companies for the third consecutive year (2023–2025) the prestigious award recognizes Verve’s proven leadership in retirement residence management, its strong and values‑driven employee culture, and its ongoing focus on innovation and exceptional resident experience across its communities.

VIVA THORNHILL WOODS

Discover premier retirement living at V!VA Thornhill Woods, where warmth, comfort, and community come together. Located in the heart of Vaughan, our vibrant residence offers a welcoming environment designed to support your lifestyle—whether you’re seeking the freedom of independent living or the peace of mind that comes with assisted living. Residents enjoy spacious, modern suites, chef-prepared meals, engaging daily programs, and exceptional amenities including a fitness studio, indoor heated salt water pool, theatre, and salon. With personalized wellness support, a dedicated team of caring professionals, and a community that feels like family, life at V!VA Thornhill Woods is about more than just living—it’s about thriving.

RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

At our independent living facility, we're all about keeping families together for as long as possible. With our unique approach to care, we're able to provide multiple levels of support within the same suite. So, whether Mom needs a little extra help with daily tasks or Dad requires more extensive medical attention, our team of dedicated PSWs and nurses can create a customized care plan that meets their individual needs. With us, you can rest easy knowing that your loved ones are in good hands and can stay together for as long as possible.

Named one of Canada’s Best Managed Companies for the third consecutive year (2023–2025) the prestigious award recognizes Verve’s proven leadership in retirement residence management, its strong and value

VIVA THORNHILL WOODS

Discover a retirement community that redefines senior living at V!VA Thornhill Woods. What sets us apart? Start with our luxurious Heated Saltwater Pool, perfect for both relaxation and rejuvenation. Savor exceptional flavors at Perks! Café, or indulge in our V!VAlicious Dining options featuring fresh, chef-prepared meals crafted with care. Enjoy the warmth and vibrancy of our bright, spacious common areas, designed to foster connection and comfort, as well as our thoughtfully designed resident suites that make you feel right at home.

RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

At our residence, we believe that life should be full of joy and adventure - no matter your age. That's why our Life Enrichment team works tirelessly with each and every resident to create a personalized schedule of events and activities that cater to their unique interests and hobbies. With a little bit of gentle coaxing, even our most reserved residents are able to come out of their shell and discover new passions, form meaningful connections with others, and truly thrive within our vibrant community. So, whether you're an art lover, fitness enthusiast, or simply looking for a new way to connect with your fellow residents, our Life Enrichment team has got you covered.

VIVA THORNHILL WOODS

At V!VA Thornhill Woods Retirement Community, we’re committed to making your transition as smooth and stress-free as possible. Our dedicated Move-In Coordinator works closely with you every step of the way, offering personalized guidance to help you settle into your new home. To simplify the process, we connect you with trusted resources, including professional downsizing companies to help organize and streamline your belongings, as well as junk removal services to take care of any unnecessary clutter. From move-in day to building a new routine, we’re here to ensure you feel at home from the moment you arrive.

RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

At Richmond Hill Retirement Residence, residents can continue living independently while arranging additional support if their needs evolve. We offer independent living and independent supportive living, with services that can be coordinated through the health and wellness team to assist with daily routines. Our goal is to provide personalized support while allowing residents to remain comfortably in their own suite and connected to the life of the community.

VIVA THORNHILL WOODS

At V!VA Thornhill Woods Retirement Community, we understand that needs can evolve over time, and we’re here to support you every step of the way. If a resident’s care requirements change, we provide a seamless transition to ensure they continue to thrive. For those moving from Independent Living to Assisted Living, we offer enhanced care services tailored to their unique needs while allowing them to stay in a familiar and comforting environment. Should a higher level of support be required, we work closely with families and residents to facilitate a move to Long-Term Care, ensuring a smooth and compassionate process.

RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

Someone seeking privacy or limited community interaction or who requires memory care or long-term care will find another community more suited to them. Richmond Hill Retirement Residence appeals to seniors who enjoy an active community lifestyle with dining, amenities, and opportunities to connect with others. Residents here appreciate shared spaces, programs, and social engagement as part of daily life.

VIVA THORNHILL WOODS

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RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

Believe it or not, the average age of our community is over 90! But don't let that fool you - our residents are some of the happiest and healthiest seniors you'll ever meet. Many of them have been with us since we first opened our doors and have formed strong bonds with both our staff and their fellow residents. When you come to visit our community, you'll be amazed by the energy and vitality that radiates from every corner. Whether they're enjoying a game of cards, taking a stroll through our lush gardens, or simply chatting with a new friend, our residents are proof that age is just a number - and that life can be full of wonder and excitement no matter where you are in your journey.

VIVA THORNHILL WOODS

A family friendly and very active community with daily activity programming throughout the year.

RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

In the coming years, we’ll continue building on the lifestyle residents already value, including strong wellness programming, dining experiences, and opportunities for social connection. We’ll continue enhancing services that support independence while ensuring residents have access to additional support when it is needed. We’ll continue evolving in ways that enrich daily life and strengthen the sense of community within the residence.

VIVA THORNHILL WOODS

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RICHMOND HILL RETIREMENT RESIDENCE - VERVE SENIOR LIVING

At our community, diversity is our strength. Our residents come from all walks of life, with a wide range of interests, hobbies, and religious backgrounds. From artists and musicians to teachers and entrepreneurs, our community is a vibrant melting pot of unique perspectives and experiences. And while our residents may have diverse backgrounds and life experiences, they share a common bond - a love for the warm and welcoming atmosphere of our community. Whether you're looking to connect with others who share your passions or simply want to embrace new experiences and learn from different perspectives, you'll find a true home at our community.

VIVA THORNHILL WOODS

The V!VA Advantage Program: The Happier Here Guarantee

Health and wellness and 24/7 medical support

Lifestyles team utilizes Welbi Platformed to design personalized programs for enhanced Life Enrichment

Move-In Support: Dedicated resources such as a Move-In Coordinator

Jewish style cuisine with kosher meats, separate or meat and dairy, and no shellfish or pork served