Richmond Hill Retirement Residence - Verve Senior Living logo

THE COMFORT LIFE REPORT:Richmond Hill Retirement Residence - Verve Senior Living 

70 Bernard Avenue, Richmond Hill, Ontario, L4C 0W7
 (view map) | 18 Verified Reviews 
Lifestyle options:
Independent Living
Guest stays available, Respite care available, Convalescent care, Private home-care allowed, Palliative care available
Cost (from):
$4,275
Suites:
130 suites (2-bed + den, Alcove, Studio, 1-bed, 1-bed + den, 2-bed)

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Our Perspective

How we see Richmond Hill Retirement Residence - Verve Senior Living

Skill and empathy are the buzzwords you'll hear when seniors and family members describe staff here. Care is enhanced with kindness and a personal touch, a core value of Verve Senior Living, as seen in their communities. One further indication of their expertise is that Richmond Hill Retirement Residence welcomes convalescent stays and respite care. It's a caring community, where kindness is contagious and spreads generously among community members.

It's located in the heart of the city near shopping, green space, entertainment, and health care (pharmacies, doctors, physiotherapy, and more) – everything you need. And inside, this community focuses on promoting the improved health of community members: not just physical, but mental and spiritual health. There's so much to do here, with a communal focus on well-being.

Unique activities include vendors who come right into the community and a hair salon where ladies can get pampering as regularly as they like (some take advantage of it weekly!) Fitness onsite (if that's your thing!) includes daily stretching; for more fun, there are dance classes and a yoga group. Seniors who need assistance can find it here, with the availability of personal support for bathing and other activities of daily living. Care extends through palliation, which family members find comforting.


We asked residents and their families about life at Richmond Hill Retirement Residence - Verve Senior Living. Access verified Reviews here

Community’s Perspective

How Richmond Hill Retirement Residence - Verve Senior Living sees itself

Who are you as a community?

As part of the Verve Senior Living family, Richmond Hill Retirement Residence is proud to offer a range of well-appointed, spacious suites designed to make you feel right at home. Located in the heart of Richmond Hill, our community is perfectly situated near all the amenities you know and love - from shopping and parks to entertainment and more. But what really sets us apart is our commitment to providing a fabulous lifestyle that's tailored to your unique needs and interests. Whether you're an active senior who loves to socialize or someone who prefers a more relaxing pace, we have something for everyone. From enjoying delicious meals with friends to joining an art class or even trying your hand at DrumFit, your day is always yours to enjoy as you see fit. And with our Health and Wellness Manager on hand to provide regular health assessments and coordinate any care services you may require, you can rest easy knowing that your individual needs and wellness are always our top priority. So why wait? Come join the Verve family at Richmond Hill Retirement Residence today and discover all the amazing opportunities that await you. Named one of Canada’s Best Managed Companies for the third consecutive year (2023–2025) the prestigious award recognizes Verve’s proven leadership in retirement residence management, its strong and values‑driven employee culture, and its ongoing focus on innovation and exceptional resident experience across its communities.

  • Opened in: 2012
  • Ownership: Private. A member of Verve Senior Living
  • Languages Spoken: Chinese-Cantonese, English, German, Italian, Japanese, Spanish

What do you do differently or uniquely well?

At our independent living facility, we're all about keeping families together for as long as possible. With our unique approach to care, we're able to provide multiple levels of support within the same suite. So, whether Mom needs a little extra help with daily tasks or Dad requires more extensive medical attention, our team of dedicated PSWs and nurses can create a customized care plan that meets their individual needs. With us, you can rest easy knowing that your loved ones are in good hands and can stay together for as long as possible.

Named one of Canada’s Best Managed Companies for the third consecutive year (2023–2025) the prestigious award recognizes Verve’s proven leadership in retirement residence management, its strong and value

What supports do you offer residents as they adjust to life there?

At our residence, we believe that life should be full of joy and adventure - no matter your age. That's why our Life Enrichment team works tirelessly with each and every resident to create a personalized schedule of events and activities that cater to their unique interests and hobbies. With a little bit of gentle coaxing, even our most reserved residents are able to come out of their shell and discover new passions, form meaningful connections with others, and truly thrive within our vibrant community. So, whether you're an art lover, fitness enthusiast, or simply looking for a new way to connect with your fellow residents, our Life Enrichment team has got you covered.

How are residents supported if their needs change?

At Richmond Hill Retirement Residence, residents can continue living independently while arranging additional support if their needs evolve. We offer independent living and independent supportive living, with services that can be coordinated through the health and wellness team to assist with daily routines. Our goal is to provide personalized support while allowing residents to remain comfortably in their own suite and connected to the life of the community.

Under what conditions would you advise someone against choosing your community?

Someone seeking privacy or limited community interaction or who requires memory care or long-term care will find another community more suited to them. Richmond Hill Retirement Residence appeals to seniors who enjoy an active community lifestyle with dining, amenities, and opportunities to connect with others. Residents here appreciate shared spaces, programs, and social engagement as part of daily life.

What might residents find surprising about your community?

Believe it or not, the average age of our community is over 90! But don't let that fool you - our residents are some of the happiest and healthiest seniors you'll ever meet. Many of them have been with us since we first opened our doors and have formed strong bonds with both our staff and their fellow residents. When you come to visit our community, you'll be amazed by the energy and vitality that radiates from every corner. Whether they're enjoying a game of cards, taking a stroll through our lush gardens, or simply chatting with a new friend, our residents are proof that age is just a number - and that life can be full of wonder and excitement no matter where you are in your journey.

How will your community change in the next five years?

In the coming years, we’ll continue building on the lifestyle residents already value, including strong wellness programming, dining experiences, and opportunities for social connection. We’ll continue enhancing services that support independence while ensuring residents have access to additional support when it is needed. We’ll continue evolving in ways that enrich daily life and strengthen the sense of community within the residence.

What five facts about your community should people know?

At our community, diversity is our strength. Our residents come from all walks of life, with a wide range of interests, hobbies, and religious backgrounds. From artists and musicians to teachers and entrepreneurs, our community is a vibrant melting pot of unique perspectives and experiences. And while our residents may have diverse backgrounds and life experiences, they share a common bond - a love for the warm and welcoming atmosphere of our community. Whether you're looking to connect with others who share your passions or simply want to embrace new experiences and learn from different perspectives, you'll find a true home at our community.

Insider Perspectives

Interview videos

What people with insider's knowledge of Richmond Hill Retirement Residence - Verve Senior Living shared with Comfort Life.

Watch our interview with Norma Laughlin to learn about the unique experience offered by Richmond Hill Retirement Residence.

Watch our interview with former manager Desiree Onistchenko to learn about the unique experience offered by Richmond Hill Retirement Residence.

David Bird of Verve Senior Living shares Verve’s evolving vision, focused on resident-centric service and diverse life enrichment opportunities.

Verified reviews of Richmond Hill Retirement Residence - Verve Senior Living

What residents and their loved ones say about Richmond Hill Retirement Residence - Verve Senior Living in reviews.

Gayle Haring, visitor or friend

"I recently stayed at the RHRR following hip replacement surgery. I can’t speak highly enough about the care and attention I received while there. All the support staff, PSWs, and nurses were so kind and helpful. Thank you all for the great experience! It was really appreciated especially at a time when I really needed it."

J. D., family member

"Truly first-class. My dad is incredibly stubborn, and changing residences has been very challenging for him. Anna went above and beyond to make it work….she even offered to bring dinner to our home just to have a conversation with him. Pam, Wendy, and the entire staff are absolutely phenomenal. The atmosphere is warm and welcoming from the moment you walk in. Without a doubt, an exceptional place for seniors in every way."

Bill Tyson, family member

"After researching literally dozens of assisted care facilities in Richmond Hill and the surrounding cities, based on many factors (cost, good reviews, good location, amenities offered, etc.) we ended up choosing the Richmond Hill Retirement Residence for my sister. She has been extremely satisfied since she moved in a few weeks ago. The staff has been amazing, the food has been excellent, the level of care has been top-notch, the residents there are genuinely happy, and the activities offered ha..."

Read all reviews

Testimonials and Stories

  • Testimonials

     

    Kind words and thank you’s from residents & their families

     

    Our days here are great because of you.

    ~Marg and Art ~

    On behalf of the health cabinet of St. Mathews United Church please accept our thanks.

    To RHRR for the delicious lunch provided. We appreciate community support.

    ~Mary F. co-chair~

    Thank you for your community programs. I have enjoyed attending- and feel I have benefited from them

    ~ Peggy T.  ~

    The King City seniors would like to thank you and the Richmond Hill Retirement Residence for supplying the gifts for our pancake dinner. It was greatly appreciated by all our members.

    ~ Vince C. ~

    RHRR- You are aware I am happy living here..so many kind ladies and Les cater to our whims. Thank you so much

    ~Dorothy~

    …the PSW and nursing staff have been wonderful with mom and I can’t thank you enough. Mom truly feels at home, and It is wonderful for us to see her so happy!

    ~Barb.~

    ..this was the right place when they moved in, and it is still the right place for her now.

    ~Mike L.~

Lifestyle

Lifestyle options

Independent Living (definition)
Cost from $4,275

Also offering Independent Supportive Living, with discreet support provided in the comfort of your Independent Living suite.

Includes

  • Designated dining area
  • Meals (3x/day)
  • Daily tidy (Extra fee)
  • Housekeeping (1x/week)
  • Medication administration (Extra fee)

Assistance with

  • Bathing (Extra fee)

Independent Living at Richmond Hill Retirement Residence - Verve Senior Living falls within the higher monthly costs for retirement communities in Ontario

Suites

Type Size
(sq ft)
Lifestyle Cost Companion fee Includes Contact
2-bed + den 1116 $7,790 (Rent) +$995 per month
  • Cable TV in room (additional fee)
  • Call Bell System
  • Kitchenette
  • Mini-fridge
  • Patio/Balcony
  • Personal phone number in room (additional Fee)
Alcove 526 $4,870 (Rent) +$995 per month
  • Cable TV in room (additional fee)
  • Call Bell System
  • Kitchenette
  • Mini-fridge
  • Patio/Balcony
  • Personal phone number in room (additional Fee)
Studio 487 $4,275 (Rent) +$995 per month
  • Cable TV in room (additional fee)
  • Call Bell System
  • Kitchenette
  • Mini-fridge
  • Personal phone number in room (additional Fee)
1-bed 540 $5,410 (Rent) +$995 per month
  • Cable TV in room (additional fee)
  • Call Bell System
  • Kitchenette
  • Mini-fridge
  • Patio/Balcony
  • Personal phone number in room (additional Fee)
1-bed + den 645 $5,845 (Rent) +$995 per month
  • Cable TV in room (additional fee)
  • Call Bell System
  • Kitchenette
  • Mini-fridge
  • Patio/Balcony
  • Personal phone number in room (additional Fee)
2-bed 961 $7,470 (Rent) +$995 per month
  • Cable TV in room (additional fee)
  • Call Bell System
  • Kitchenette
  • Patio/Balcony
  • Personal phone number in room (additional Fee)
  • Type: 2-bed + den
  • Ownership: Rent
  • Cost: $7,790
  • Size: 1116sq/ft
  • Companion fee: +$995
  • Details:
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Mini-fridge
    • Patio/Balcony
    • Personal phone number in room (additional Fee)
  • Contact: email

  • Type: Alcove
  • Ownership: Rent
  • Cost: $4,870
  • Size: 526sq/ft
  • Companion fee: +$995
  • Details:
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Mini-fridge
    • Patio/Balcony
    • Personal phone number in room (additional Fee)
  • Contact: email

  • Type: Studio
  • Ownership: Rent
  • Cost: $4,275
  • Size: 487sq/ft
  • Companion fee: +$995
  • Details:
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Mini-fridge
    • Personal phone number in room (additional Fee)
  • Contact: email

  • Type: 1-bed
  • Ownership: Rent
  • Cost: $5,410
  • Size: 540sq/ft
  • Companion fee: +$995
  • Details:
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Mini-fridge
    • Patio/Balcony
    • Personal phone number in room (additional Fee)
  • Contact: email

  • Type: 1-bed + den
  • Ownership: Rent
  • Cost: $5,845
  • Size: 645sq/ft
  • Companion fee: +$995
  • Details:
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Mini-fridge
    • Patio/Balcony
    • Personal phone number in room (additional Fee)
  • Contact: email

  • Type: 2-bed
  • Ownership: Rent
  • Cost: $7,470
  • Size: 961sq/ft
  • Companion fee: +$995
  • Details:
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Patio/Balcony
    • Personal phone number in room (additional Fee)
  • Contact: email

Dining

Chef prepared, world inspired. We believe food is more than sustenance. Good food should be enjoyed with friends, made with fresh local ingredients, prepared from scratch by an experienced culinary team, and served by our friendly and courteous dining staff who know your personal tastes.

Meal service : Bar, Bistro: (24 hours), Bistro: (daytime), Buffet, Pub, Room Service (extra fee), Table service, Tray service in suite (included)

Seating type : Open seating

Special diets : Celiac Diet, Diabetic, Ethnic, Gluten Free, Kosher style, Lactose free, Low sodium, Vegetarian

Amenities & Services

Residence Amenities & Services

Arts and crafts
Billiards
Chapel
Community Garden
Computers
Emergency call system (pendent)
Emergency call system (pull-cord in room)
Fitness Studio
Games Room
Gift Shop
Hairdresser
Hobby kitchen
Hot Tub
Internet
Laundry machines
Library
Mail box
Mail delivery to suite
Mail to concierge
Movie theatre
Newspaper delivery available to suite
Newspapers delivered to concierge
On-site General Store
Onsite foot care
Out patient programs
Parking (outdoor)
Party room
Patio/Courtyard/BBQ
Pet friendly
Private bus for outings, regular trips
Private dining room for family/friends
Putting Green
Recreation facilities onsite
Religious Services & Holiday Celebrations
Spa Services
Spa tub or shower room
Spa/Beauty Salon
Storage lockers
Walking Path
Wellness Center
Wheelchair (electric)
Wheelchair (scooter)
Wheelchair Accessible

Programs & Activities

At our residence, we believe that life is meant to be lived to the fullest - and that includes getting out and exploring the world around us! That's why we're proud to offer a range of exciting outings and activities, all designed to help our residents stay active, engaged, and connected to the wider community. From visiting local galleries and museums to enjoying a delicious lunch out with friends, there's always something new and exciting on the horizon. And with our safe and reliable transportation services, you can rest easy knowing that every outing is comfortable, stress-free, and tailored to meet your unique needs. So why wait? Come join us on our next adventure and discover all the amazing opportunities that await you just beyond our doors.

Arts and Crafts
Assisted Walks/Trails
Bible Classes
Billiards/Pool Tables
Bingo
Brain Fitness
Card Games
Continued education
Day Trips
Entertainment
Excursions
Exercise Program
Movie Nights
Parties
Religious & Holiday Services
Resident social / activity club
Sewing
Theatre
Volunteering
Weekly Shopping Trips & Excursions

Staff & Care

General Manager's Message
Pam Story

Pam is a dedicated and compassionate healthcare professional with a diverse background spanning nursing, general management, and senior leadership roles in retirement residences. With experience as a General Manager and Regional Director of Operations, Pam has led teams with a focus on excellence in resident care, operational efficiency, and regulatory compliance. She is skilled in Infection Prevention and Control (IPAC), compliance oversight, and day-to-day operations. She is known for her commitment to quality care and resident well-being, Pam brings both clinical expertise and strategic leadership to every role she undertakes.

Staff

Medical and other support staff
Registered Nurses
Registered Practical Nurses
Personal Support Workers 24 hrs/day
Guest Attendant
Doctor visiting 1x/week
Geriatric Pharmacist visiting 1x/week
Physiotherapist on call
Chiropodist on call

Number of care staff:

  • Daytime: 3
  • Weekends: 2
  • Nights: 3

Care services

Care options available:

  • Guest stays available (cost from $156)
  • Respite care available (cost from $156)
  • Convalescent care
  • Private home-care allowed
  • Palliative care available

Health Services:

  • Catheter care(with government assisted)
  • Cognitively impaired residents(with special assistance)
  • Feeding tube assistance(with government assisted)
  • Medication charted by exception(with special assistance)
  • Ostomy care(with government assisted)
  • Oxygen assistance(with special assistance)
  • Physically challenged residents(with special assistance)
  • Vitals monitoring(with special assistance)

Move-in requirements

Chest x-ray is used instead of TB testing. Not provided for anyone over 65.

• Chest x-ray
• Medical form completed by family doctor
• Personal Interview
• TB test required

News

Featured Articles

 

Humbly honoured, proudly Canadian

Verve Senior Living is proud to be one of Canada’s Best Managed Companies and proud to be Canadian.

 

How do you know when it's time to retire?

Helpful advice on planning and thinking about when to retire, from Verve Senior Living.

 

How to unleash your individuality in retirement

Retirement is the time you can be yourself and truly do what you love.

Recent News

Verve Senior Living raises money and awareness for Alzheimer

Verve Senior Living Western Canada communities participate on Sunday May 25th in the IG Wealth Management Walk for Alzheimer's, presented by Go Auto. ... read more.

10 Things to Know Before Visiting a Retirement Residence

10 Things to Know Before Visiting a Retirement Residence The thought of retiring in a senior living residence can seem like a one-size-fits all thing that happens when we age. But deciding which re... ... read more.

The 5 benefits of journaling for seniors

The start of a new year often means the beginning of healthy new habits. We all resolve to do a little better "this year". This year, I will eat better, exercise more, and... journal? Turns out, journ... ... read more.

Richmond Hill Residence Welcomes New Residents in Style

Richmond Hill Residence Welcomes New Residents in Style ... read more.

Accreditation & Associations

Social Feed

Neighbourhood

Neighbourhood

We are located right in the heart of Richmond Hill and perfectly situated near shopping, parks, and entertainment. What an ideal place for inspired senior living! With comfortable dining, friendly folk and extensive program activities—Richmond Hill Retirement Residence is the perfect place for a vibrant and fulfilling lifestyle.

Richmond Hill Retirement is located at 70 Bernard Avenue, Richmond Hill, Ontario, L4C 0W7.



What's nearby:

Loblaw Shopping Centre
shopping Plaza- Loblaws, TD Bank, Dollarama, Dentist, Physiotherapy Clinic

Compare Richmond Hill Retirement Residence - Verve Senior Living with nearby communities

Compare with Lifestyle options Location Distance
Delmanor Elgin MillsIndependent LivingRichmond Hill, Ontario 0.58km
VIVA Thornhill WoodsIndependent LivingVaughan, Ontario 4.79km
Delmanor AuroraIndependent LivingAurora, Ontario 9.31km
Amica UnionvilleIndependent LivingUnionville, Ontario 11.31km
Four Elms Retirement Residence - Verve Senior LivingIndependent LivingThornhill, Ontario 12.19km

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