Vaughan, Ontario

Retirement community

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Reviews of VIVA Thornhill Woods

Gain exclusive insight into life at VIVA Thornhill Woods. Comfort Life’s exclusive reviews and videos give you insider information from residents and their families.

Our perspective

Thornhill Woods is ideal for seniors who have family in Vaughan, Richmond Hill, and Markham, and who want to improve their health and their happiness by living in a high quality environment, with excellent care. The hallmark of life here is the spacious suites and excellent dining, but the good living goes well beyond those features. There are movie nights in the onsite theatre, and an onsite pub, as well as a café.

VIVA's expertise in creating senior living experiences is on ample display here. It's a unique combination of vibrant independent living and diligent care for seniors. Assisted living includes care such as feeding, bathing, care with mobility, and more. The number of community members here makes it ideal to find an ample collection of new friends, while still being selective.

There are many signature features of living here. Perks! is a brightly lit café where you can sit and enjoy freshly baked cakes and sip delicious coffee or tea with friends. Pints! is the onsite pub where you can play some pool or watch the Leafs, Raps, Jays and Argos, with your in-house friends. Many people choose to exercise regularly, by working out in the wellness center, swimming in the saltwater pool, or joining the aqua fit class.

Video interviews

We interviewed families and/or residents via video conference, asking them probing questions about life at VIVA Thornhill Woods. Get the behind-the-scenes information from those with direct experience.

Ellyn Rubin, daughter of resident

Watch our interview with Ellyn Rubin to learn about the unique experience offered by VIVA Thornhill Woods.


In-depth written reviews

Dive deeply into the culture of VIVA Thornhill Woods with Comfort Life reviews that highlight the most valuable insights and opinions submitted by residents and/or families.

All Family Members

Debbie Raphael, family member (2023)


Life at VIVA Thornhill Woods is truly great! It's their philosophy… As a matter of fact, when you call, the first words out of the concierge are "Thank you for calling VIVA Thornhill Woods. How can I make your day great?” They truly strive to do this for their residents and their families. My mom likes participating in the activities. She really looks forward to going on outings and shopping trips and loves the entertainment and playing cards/poker. She actually learned to play poker after she moved in and often wins, as well as at Bingo. I would say the greatest thing about this community is the caring staff and the fact that I have peace of mind knowing that my mom is not only living in a beautiful building and has a beautiful spacious suite, but that the staff are there in an instant when she needs help. I would highly recommend Viva Thornhill Woods as a place to move into.

all_reviews family-member-review

More of what people say about this community

We've collected reviews and testimonials from around the web that are relevant to you: those from residents and their loved ones.

Tammy Simon, family member

My parents have had a wonderful experience here. The staff are so nice and very responsive. They really care. And the facilities are great.

Alanna Kaye, family member

I cannot say enough about everyone who works at the community (from maintence, dining room, concierge, health care, sales and administration).They have all shown themselves to be people who are warm, caring, welcoming, supportive and responsive to their residents in every way. I could never have found more for my father, who has truly appreciated all of the efforts to make him feel welcome and a part of the community in short order.

Bob Sterling, family member

Viva Thornhill Woods met all of my families expectations and more about retirement living. From the first phone call with Wendy, the Community Relations Manager, my parents were at ease. The tour and lunch were great, Wendy made sure to answer all of our questions and even introduced us to others. My in-laws are looking forward to moving into their new home.

Alan Zel, family member

We looked at a few Retirement Communities and are so grateful we chose Viva Thornhill Woods. Wendy, Adam, and the entire team were so helpful and we are very excited that our mom will be part of such a great community. We would highly recommend VIVA Thornhill Woods Retirement Community and look forward to many great times ahead.

Brena, family member

I am beyond grateful to Wendy who has been delightful to work with from our very first tour! My mother is thriving at V!VA and is enjoying all aspects of retirement community living. Thank you to all the staff at V!VA Thornhill Woods for being beyond accommodating and helpful.

Eileen Turner, family member

Our experiences been very positive from our first meeting, to my mom moving in. Our contacts with staff members have always been responsive and there's always immediate attention to any query we might have. They've extended themselves to ensure my mother feels she's in a safe, friendly and responsible community. Their attention to the handling of COVID and its variant OMICRAN, according to Public Health guidelines has been remarkable. The place is clean, warm and inviting. Viva Thornhill Woods stand by their value of "Making Today Great". I know where I want to live when it's my turn to look for Seniors' living.

Gilda Bennett, resident

My husband and I have been at V!VA Thornhill Woods for close to two years. I found there are a lot of activities, such as Zumba, exercise in the swimming pool, and regular exercise in the full gym. There is a bus that takes us to the bank, shopping, trips to the park in the summer, as well as concerts. The food is plentiful and varied, and the staff and community members are very nice.

Hilda Fisher, resident

When I started thinking about retiring and selling my condominium, I did visit several retirement homes. I found that Viva was for me. My apartment, my choice, was the right one for my needs and comfort. The building itself is very welcoming and bright, I met people I knew, and their programs presented, the live entertainment, especially Wendy's programs, exercise classes, outings, three good healthy meals a day, the waitresses and waiters in the dining room, and the staff, are most obliging. I am retired: no food shopping, cooking, or cleaning. It is all provided by Viva.

Jay Gula, family member

When the time was right our mother took the initiative to tour retirement homes and make her choice. [V!VA Thornhill Woods] includes a swimming pool, fitness room, hair salon, cafe, lounge, movie theatre, spacious lobby, library, etc. Her 1 bedroom suite is bright and functional. The main dining room is well appointed with modern furnishings. Medical needs can be handled independently or administered at the nurses station. Overall, the transition from an independent lifestyle to a retirement home community (with an independent lifestyle) went very well with minimal stress and we are pleased with our choice!

Murray, family member

It was a pretty easy decision [to move mom here]. V!VA stood out in so many ways. The main areas are bright and always full of people and activities. The many food options at each meal was a great bonus ... Mom's room is bright and cheery. ... It makes me so happy now to talk to hear her say "I just love living here at Viva". Thanks to all the Viva staff for making that possible..

Lorelle, resident

I went from having been wheelchair-bound on arrival to now being completely mobile ... This has been so beneficial to my progress..

Debbie, family member

My mom has benefited so much since moving here. She's become friends with a wonderful group of people, she goes on trips, out for lunch with friends... She is really enjoying life and we're really happy with the decision we made as a family!

Stanley, resident

I don't have to worry about doing housework every day, I have more time to enjoy myself, be with friends and have the best quality of life possible! [We] live independently and freely as we wish.

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