Ottawa, Ontario

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Reviews of Chartwell New Edinburgh Square Retirement Residence

Gain exclusive insight into life at Chartwell New Edinburgh Square Retirement Residence. Comfort Life’s reviews give you exclusive insider information.

Our perspective

Chartwell New Edinburgh Square is a classy, upscale, well-organized retirement residence in the heart of Beechwood Village, with shops and services part of the community. The vibrancy just outside the door is matched inside, where there’s an extensive list of amenities. There’s an emphasis on space throughout, and seniors who move here will truly find room to grow.

Walk through the building on a tour, and you’ll be struck by the cleanliness and thoroughly modern design. Main floor amenities are varied, with our personal favourite being the library, comfortably laid out and replete with a varied collection of books. It’s right next to the games room with billiards, and the movie theatre. People are genuinely enjoying each others’ company here, as also seen in the lounge. The outdoor patio is one more friendly meeting space.

The dining room in this retirement home is exceptionally spacious. The fare is excellent, with many different options on the menu. Throughout the day, the bistro is open, very modern in its decor—yet another friendly meeting space. Suites are bright, with decor in neutral colours, very modern in their design, including stone facing. Washrooms are optimally accessible. Upper floor suites give a panoramic overview of the local cityscape.

For all of the beauty of the building, both family members and seniors single out the staff for the most praise here. To a person⁠, they’re diligent and vigilant in protecting seniors’ care, safety and comfort. In the COVID crisis, New Edinburgh Square remained virus-free, a shining testament to staff. Staff help people feel fulfilled, active, and energized. The welcoming atmosphere in a vibrant area of the city gives families peace of mind, and they’ll want to visit loved ones often.

More of what people say about this community

We've collected reviews and testimonials from around the web that are relevant to you: those from residents and their loved ones.

Linda Deslauriers, family member

NES has everything going for it! The location is situated a stones throw from the metro, the pharmacy, a variety of coffee shops, bookstore and banking. The staff are accommodating, thoughtful and caring. The caring attitude extends beyond the resident to include family and friends. The manager, Brendan King has been very forthcoming and helpful meeting the special needs of my brother in law. They have a variety of daily activities for all to enjoy. The meals include a delicious variety and the open cafe is a great hub for social engagement.
We were very happy with NES while my mother in law lived there for years. The medical staff were attentive and reassuring.
Now her son, my brother in law is very happy living there. He’s happy to call this his home and his family.

Jean de Bellefeuille, family member

My mother moved to NES a few years ago and she is enjoying the lifestyle. The members of the staff are friendly and accommodating as they seek to respond to the residents' needs. A good variety of daily activities and outings are available to the residents. Recently, the team helped us celebrate my mother's birthday in the banquet hall. We were able to select the menu choices and the food was beautifully prepared. We look forward to many more celebrations!

Gregory Richards, family member

Moved my Mom here in March. Great location: clean and well maintained. Terrific staff from top to bottom: customer service, maintenance, food services, nursing…everyone is friendly, caring and attentive. A big thank you to the team at Chartwell NES!

Tom Oommen, senior

This is an exceptional retirement residence in every way. The facilities are sparkling clean and safe, with tons of spaces for residents to explore and relax, and lots of activities. The staff are so caring and attentive. Great central location too, with lots of walking and shopping opportunities in Beechwood Village.

Jason Benwell, family member

I'm writing on behalf of my mother-in-law, who moved into the residence early in the new year. She is happy with the suite and feels safe and secure. The staff is very courteous and competent, and quite proactive at anticipating her needs. The food is excellent with many choices.

Glenwood Severance, resident

This is our fifth year as residents at NES. We are fortunate and delighted to be here. NES offers and provides everything we wanted in a Retirement Home. From the very outset we knew we had made the right decision.

Lise Belanger, family member

My parents lived at Chartwell New Edinburgh Square for over a decade. It is a classy and well-run retirement residence. The housekeeping services were very good so their suite was always clean and fresh. Meals are well prepared and tasty. The highest praise, however, goes to the amazing staff. From the front desk staff, the nursing staff, the maintenance engineers to the Health and Wellness Manager and the General Manager, the staff here truly care about the residents and do their utmost to make their lives as productive and comfortable as possible. As of this writing this retirement residence had zero COVID-19 cases, which is a testament to effective policies and implementation. The main floor of the building has recently been renovated and is modern and bright. Give it some serious consideration if you are thinking of assisted living.

Alexandra Wood, family member

My mother is resident of Chartwell New Edinburgh Square. I am most grateful for the diligent care she and the other residents have been receiving throughout the pandemic. It has given me an incredible peace of mind. Thank you from the bottom of my heart to the general manager and all his managers and staff for doing such an outstanding job under such difficult circumstances.

Matthias Barter, family member

Had a really great experience here while going to see my grandma! Staff were exceptionally friendly, and I felt at home. It’s comforting to know that even in the midst of a pandemic the people here treat residents with respect. Will happily visit again!

Anna Wright, resident

I give this residence full marks for all round excellence. The situation in an urban village is perfect; food is always very good and sometimes superb; parking for residents is easily accessed and under cover; and above all staff are friendly and helpful.

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