The Richmond Retirement Residence - Verve Senior Living logo

THE COMFORT LIFE REPORT:The Richmond Retirement Residence - Verve Senior Living 

175 North Front Street, Belleville, Ontario, K8P 4Y8
 (view map) | 8 reviews 
Lifestyle options:
Independent Living, Assisted Living
Guest stays available, Respite care available, Private home-care allowed
Cost (from):
82 suites (Studio, 1-bed)

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Our Perspective

How we see The Richmond Retirement Residence - Verve Senior Living

One of the trademarks of this and other Verve Senior Living communities is the careful attention staff give residents. "Helpful," "courteous," "patient" and "informative" are just a few of the adjectives that seniors and family members use to describe care staff, nursing staff and the doctor here.

The Richmond truly brings superior retirement care home to Belleville and Quinte Region seniors. It's an elegant oasis of calm and care right on North Front Street downtown. One of the things this community is very good at is helping community members transition from their traditional home to life in the community. Personalization is the key. Community members bring whatever personal belongings they want, to decorate their suite. But what makes the change a blessing is the response of staff. All of your questions are answered in a forthright, helpful manner, and everyone finds a way to help you feel at home here.

Choice and selection also abound, when it comes to the dining menu and the activities available here. If the variety of food choices is just right, there's also abundant quality found in those selections, especially the entrees. The schedule of weekly activities gives seniors fun things to look forward to doing together every day.

Community’s Perspective

How The Richmond Retirement Residence - Verve Senior Living sees itself

Who are you as a community?

Belleville is Ontario’s best kept secret, with the Quinte region being identified as one of the best areas in Canada in which to live. Only an hour and half east of Toronto and 40 minutes west of Kingston, The Richmond’s central location in Belleville makes it easily accessible to all amenities; banks, stores, and restaurants, and is on a bus route for our residents’ convenience. You will experience a feeling of warmth and friendliness the moment you step through the doors. Enjoy dinner with friends in our newly renovated dining room. Join in for a group outing, fitness class or learn a new hobby. Or, if you prefer to find a quiet spot to read or people watch, you can do that to. Retire at the end of a full day into your well-appointed, comfortable suite and rest up for the next day!

What do you do differently or uniquely well?

The Richmond offers boutique style retirement living in the heart of Belleville. Centrally located close to shopping and outside amenities, The Richmond has been part of the community for almost 40 years. The legacy of care is well known in the community and showcased through the legacy of our staff with the average tenure for our team members being more than ten years. Inside, The Richmond has a number of common areas to socialize and enjoy with your neighbours.

What supports do you offer residents as they adjust to life there?

Prior to admission, each resident meets with our wellness team to review their personal needs. Our dining service and recreation team meet with all new residents within the first two days of move in to ensure they are made to feel welcome. We also have a resident ambassador program where we partner new residents up with our ambassador for a welcome to the home, tour, and overview of life at The Richmond, from a resident's perspective.

How are residents supported if their needs change?

The Richmond Retirement Residence - Verve Senior Living has not responded to this question yet.

Under what conditions would you advise someone against choosing your community?

The Richmond Retirement Residence - Verve Senior Living has not responded to this question yet.

What might residents find surprising about your community?

The Richmond has been a fixture in the community for many years, but when you walk in it is modern and well appointed. There is a strong sense of family when you are here.

How will your community change in the next five years?

The Richmond Retirement Residence - Verve Senior Living has not responded to this question yet.

What five facts about your community should people know?

1) The Richmond has the highest number of common areas locally.
2) The Suites are bright and have modern finishes.
3) We provide a wide range of care services ranging from medication assistance to portering, toileting, mobility assistance and everything in between. We are always happy to help develop a care plan that supports you personally.
4) Our food is the best locally.
5) The Richmond team has a legacy unparalleled in the industry

Insider Perspectives

Interview videos

What people with insider's knowledge of The Richmond Retirement Residence - Verve Senior Living shared with Comfort Life.

Watch our interview with Suzanne Browning to learn about the unique experience offered by The Richmond Retirement Residence.

Reviews of The Richmond Retirement Residence - Verve Senior Living

What residents and their loved ones say about The Richmond Retirement Residence - Verve Senior Living in reviews.

J&M, family member

"We moved our Mother here in June. I find the staff here very friendly. The residence itself is clean, tidy and well kept. They have been very supportive during the transititon. I have seen the food and she quite likes all the dinners, the other residents and is very content which gives us peace of mind. Its wonderful. "

Kevin Lumley, family member

"My father has been here a little over a year, and I truly believe choosing to move into a retirement residence was the best decision he has made. Choosing the Richmond as his home I believe was the reason for this. The family-like environment between not only the residents but the staff also is amazing. You can honestly see that they all truly care about each others' well being like one big family."

T. G., senior

"I went to visit some friends at Richmond retirement residence home. I was so pleased to see how beautiful and warm welcoming I felt when I went to a visit. They have done such an amazing job and the dining room is beautiful. They have another room off the dining area. Residents can sit and enjoy one another's company and get their drinks from the machines. Great job staff, for all the terrific jobs you do each day. The residents are so lucky to live in a beautiful home. "

Read all reviews


Lifestyle options

Independent Living (definition)
Cost from $2,815


  • Designated dining area
  • Meals (3x/day)
  • Daily tidy (Extra fee)
  • Housekeeping (1x/week)
  • Medication administration (Extra fee)

Assistance with

  • Bathing (Extra fee)

Assisted Living (definition)
Cost from $2,815


  • Designated dining area
  • Cancer care (Extra fee)
  • Diabetes (Extra fee)
  • Dialysis (Extra fee)
  • Huntington's Disease (Extra fee)
  • Multiple Sclerosis (Extra fee)
  • Stroke care (Extra fee)
  • Meals (3x/day)
  • Daily tidy (Extra fee)
  • Housekeeping (1x/week)
  • Incontinence care (Extra fee)
  • Medication administration (Extra fee)
  • Resident Reminders (Extra fee)

Assistance with

  • Bathing (Extra fee)
  • Dressing (Extra fee)
  • Feeding (Extra fee)
  • Transfers (Extra fee)


Type Size
(sq ft)
Lifestyle CostCompanion fee Includes Contact
Studio 275 $2,815 (Rent) +$775 per month
  • Cable TV in room (additional fee)
  • Call Bell System
  • Personal phone number in room (additional Fee)
1-bed 510 $4,842 (Rent) +$775 per month
  • Cable TV in room (additional fee)
  • Call Bell System
  • Kitchenette
  • Personal phone number in room (additional Fee)
  • Type: Studio
  • Ownership: Rent
  • Cost: $2,815
  • Size: 275sq/ft
  • Companion fee: +$775
  • Details:
    • Cable TV in room (additional fee)
    • Call Bell System
    • Personal phone number in room (additional Fee)
  • Contact: email

  • Type: 1-bed
  • Ownership: Rent
  • Cost: $4,842
  • Size: 510sq/ft
  • Companion fee: +$775
  • Details:
    • Cable TV in room (additional fee)
    • Call Bell System
    • Kitchenette
    • Personal phone number in room (additional Fee)
  • Contact: email


Chef prepared, world inspired. We believe food is more than sustenance. Good food should be enjoyed with friends, made with fresh local ingredients, prepared from scratch by an experienced culinary team, and served by our friendly and courteous dining staff who know your personal tastes.

Meal service : Bar, Bistro: (24 hours), Bistro: (daytime), Buffet, Pub, Room Service (extra fee), Table service, Tray service in suite (extra fee)

Seating type : Open seating

Special diets : Celiac Diet, Diabetic, Ethnic, Kosher style, Lactose free, Low sodium, Vegetarian

Amenities & Services

Residence Amenities & Services

Arts and crafts
Emergency call system (pendent)
Emergency call system (pull-cord in room)
Fitness Studio
Laundry machines
Mail box
Mail delivery to suite
Mail to concierge
Movie theatre
Newspaper delivery available to suite
Newspapers delivered to concierge
On-site General Store
Onsite foot care
Out patient programs
Parking (outdoor)
Party room
Pet friendly
Private bus for outings, regular trips
Religious Services & Holiday Celebrations
Spa Services
Spa tub or shower room
Spa/Beauty Salon
Storage lockers
Wellness Center
Wheelchair Accessible

Programs & Activities

Arts and Crafts
Assisted Walks/Trails
Billiards/Pool Tables
Bocce Ball
Brain Fitness
Card Games
Continued education
Day Trips
Exercise Program
Movie Nights
Religious & Holiday Services
Resident social / activity club

Staff & Care

General Manager's Message
Susanne Lachapelle

Susanne Lachapelle has been in the retirement field for over thirteen years.  She began her career in the Ottawa Valley in a dual role overseeing Sales & Marketing, and Recreation.  Within one year of entering the field, she was promoted to General Manager.  In this role, she has managed several homes ranging in size from 45 suites to over 225.  She is accomplished in the industry with multiple awards and recognition for her team’s strength and accomplishments.    

Her peers describe her as energetic, enthusiastic, and driven by the pursuit of excellence in customer experience and employee engagement.  Her love for people resonates through her work, and she is passionate about helping her residents and team members have an extraordinary experiences every single day.


Medical and other support staff
Registered Nurses
Registered Practical Nurses
Personal Support Workers
Guest Attendant
Doctoron call
Geriatric Pharmacistvisiting 1x/week
Mobility Specialiston call
Foot care specialiston call
Dentiston call
Physiotherapiston call
Chiropodiston call

Number of care staff:

  • Daytime: 2
  • Weekends: 2
  • Nights: 2

Care services

Care options available:

  • Guest stays available
  • Respite care available (cost from $125)
  • Private home-care allowed

Health Services:

  • Catheter care(with government assisted)
  • Cognitively impaired residents(with special assistance)
  • Feeding tube assistance(with government assisted)
  • Medication charted by exception(with special assistance)
  • Ostomy care(with government assisted)
  • Oxygen assistance(with special assistance)
  • Physically challenged residents(with special assistance)
  • Vitals monitoring(with special assistance)

Move-in requirements

Chest x-ray is used instead of TB testing. Not provided for anyone over 65.

• Chest x-ray
• Medical form completed by family doctor
• Personal Interview
• TB test required

COVID-19 Information

Currently accepting move-ins. Request suite details.


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Accreditation & Associations



The Richmond Retirement is located at 175 North Front Street, Belleville, Ontario, K8P 4Y8.

Compare The Richmond Retirement Residence - Verve Senior Living with nearby communities

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Livita Bridge Street Retirement ResidenceIndependent Living, Assisted LivingBelleville, Ontario 1.74km
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Crown Ridge Retirement ResidenceIndependent Living, Assisted LivingTrenton, Ontario 15.85km
Golden Pond Retirement ResidenceIndependent Living, Assisted LivingCodrington, Ontario 32.14km
The RiverineIndependent Living, Assisted LivingNapanee, Ontario 34.78km

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