THE COMFORT LIFE REPORT:Chartwell Westhill Retirement Community
Lifestyle options:
Independent Living
Guest stays available, Respite care available, Private home-care allowed
Cost (from):
$3,995
Suites:
117 suites (Studio, 1-bed, 1-bed + den, 2-bed)
Capacity:
140 residents
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Our Perspective
How we see Chartwell Westhill Retirement Community
An exceptional luxury retirement residence that supersedes all expectations of a retirement home. Spacious corridors and shared areas are highlighted by an open concept main area where there's a pub, games room and more. You'll love the thoroughly modern, well-kept interior spaces at the Westhill; it feels new everywhere.
The Westhill is the perfect fit for Waterloo Region seniors who want to live in exceptional, well-appointed surroundings, in a community of peers. The bright interiors here bring out the best in people. The community life is very vibrant with many daily activities that residents enjoy. The open-concept shared spaces are full of activity. Seniors here love the layout of the building, their suites, and the care and ready attention they get.
For those requiring care, there are personalized support services onsite, and staff at the ready to handle anything you require. The downstairs pub is a great meeting place, and dining in the bistro is exceptional. One other noteworthy aspect of this Waterloo retirement home is the variety in the suites, which range from studio apartments to 1 bedroom plus a den, to 2 bedroom suites.
We asked residents and their families about life at Chartwell Westhill Retirement Community.
Access verified Reviews here
Community’s Perspective
How Chartwell Westhill Retirement Community sees itself
Who are you as a community?
The Westhill is an inviting atmosphere of new friends and great times, with personalized support services for better living. The Westhill is conveniently located in Waterloo, near The Boardwalk shopping area. Situated on a quiet cul de sac, it's just minutes from shops, restaurants and recreation. Register on our website for more information.
- Opened in: 2013
- Ownership: Private. A member of Chartwell Retirement Residences
- Languages Spoken: English
What do you do differently or uniquely well?
We create a lifestyle that feels both personalized and welcoming. Every resident arrives with different interests and routines, so we focus on understanding those preferences and helping each person shape their own experience. Through attentive service, engaging programs, and comfortable surroundings, we support residents in living actively and independently while enjoying the benefits of a supportive community.
What supports do you offer residents as they adjust to life there?
When someone joins our community, we take time to ensure the transition feels comfortable and reassuring. Our team introduces new residents to the dining room, common spaces, and daily routines that shape life here. Just as importantly, we help them connect with neighbours and staff so they quickly begin building friendships and feeling at home in the community.
How are residents supported if their needs change?
If a resident’s needs evolve, additional services such as nursing support, personal care, medication administration, and emergency response can be arranged. Our team works closely with residents and families to ensure the right level of assistance is in place while maintaining independence and dignity. The goal is to help residents continue enjoying the lifestyle they value while knowing support is available when it is needed.
Under what conditions would you advise someone against choosing your community?
Someone needing a residence designed primarily for advanced medical care may find another setting more appropriate. The Westhill Retirement Residence tends to appeal to seniors who enjoy an active community lifestyle with opportunities to connect, dine, and participate in wellness programs. We work best for individuals who value independence alongside supportive services and social engagement.
What might residents find surprising about your community?
Many residents are pleasantly surprised by how lively and welcoming the community feels. From shared meals to social gatherings and wellness activities, there is always something happening. At the same time, the atmosphere remains comfortable and friendly, allowing residents to participate as much or as little as they wish.
How will your community change in the next five years?
Over the next five years, we expect to continue strengthening the lifestyle and wellness experience that residents already value here. Our focus will remain on healthy aging, engaging programs, and attentive service that supports independence while providing reassurance that help is available when needed.
What five facts about your community should people know?
• The Westhill Retirement Residence is located in Waterloo, Ontario.
• Residents have access to nursing support, personal care services, meals, housekeeping, and social programming.
• The community emphasizes healthy aging and an active retirement lifestyle.
• Daily life includes shared dining, wellness activities, and opportunities to connect with neighbours.
• The residence is known for personalized service and a welcoming community atmosphere.
Insider Perspectives
Verified reviews of Chartwell Westhill Retirement Community
What residents and their loved ones say about Chartwell Westhill Retirement Community in reviews.
Helen Ramirez, family member
"We never expected that we would, as a family have to make such a huge decision and make it so fast. I had to find a place for my dad, who, after a stroke, couldn't return home safely. I called every place in town and visited places that I hoped would be a good landing place for Dad. My heart sank with what I witnessed out there until that moment when two people from Westhill visited Dad in the hospital and immediately graced him with immense kindness, care, and laughter! In the months since then..."Janice Gibel, family member
"The Westhill is a beautiful retirement home, inside and out. The inside is very well-maintained, and the grounds are beautiful outside. I was outside at an event with my dad recently, and the recreational staff took pride in setting up beautifully decorated tables for a sangria tasting event. They make all the events there inviting for residents. They know the names of the residents and engage with them, and make them all feel special. The staff at the front desk, administrators, staff in the we..."Kevin Zach, family member
"Mom spent 3 wonderful years at The Westhill Retirement Residence. All the staff at Westhill from Property Maintenance, PSWs, Nurses, Administration, Dining, Reception, and Management were all fabulous and made everyone feel welcomed and loved. Everyone called mom by name, which made her smile. The staff were always cheerful and happy which shows well for management. Thanks Westhill!"Testimonials and Stories
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Never a dull moment
The people here are very friendly and when I arrived I had a great resident mentor who invited me to things and got me involved in all the activities, allowing me to meet other residents. My family really enjoys their visits. My grandchildren and I have gone to exercise classes, we’ve enjoyed family dinners in the dining room and my daughter joins me for the theatre excursions. My children even come to the bar on Friday’s to have a drink with me!
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An Easy Transition
One of my favourite activities at The Westhill are brain games,they keep your mind sharp and challenged. There is always so much going on here, it’s sort of like living on a cruise ship! Bank runs and The Boardwalk loop are so convenient and the staff feels like family! Without question, I would recommend The Westhill to others. It’s a great place to live and my transition was so easy.”
Lifestyle
Lifestyle options
Independent Living (definition)
Cost from $3,995
Includes
- Designated dining area
- Meals (3x/day)
- Daily tidy (Extra fee)
- Housekeeping (1x/week)
- Medication administration (Extra fee)
Assistance with
- Bathing (Extra fee)
Independent Living at Chartwell Westhill Retirement Community falls within the average monthly costs for retirement communities in Ontario
Suites
- Type: Studio
- Ownership: Rent
- Cost: $3,995
- Size: 390sq/ft
- Companion fee: +$750
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Mini-fridge
- Personal phone number in room (included)
- Contact:
- Type: 1-bed
- Ownership: Rent
- Cost: $4,575
- Size: 525sq/ft
- Companion fee: +$750
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Mini-fridge
- Patio/Balcony
- Personal phone number in room (included)
- Contact:
- Type: 1-bed + den
- Ownership: Rent
- Cost: $5,695
- Size: 625sq/ft
- Companion fee: +$750
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Mini-fridge
- Personal phone number in room (included)
- Contact:
- Type: 2-bed
- Ownership: Rent
- Cost: $6,395
- Size: 800sq/ft
- Companion fee: N/A
- Details:
- Cable TV in room (additional fee)
- Call Bell System
- Kitchenette
- Mini-fridge
- Patio/Balcony
- Personal phone number in room (included)
- Contact:
Dining
Simple Pleasures Life is more than preparing meals and doing chores. The Westhill offers a varied selection of dining experiences, social engagements, stimulating activities, excursions and more. Enjoy good friends, good food and good times. The Empress The Empress Dining Room offers a formal dining experience with a robust continental menu selection and daily features including heart healthy choices. Share stories of your day, sip your favorite beverage and enjoy healthy, chef prepared menu features and a wide choice selection for everyone’s taste. Guest Dining For private events and special occasions with friends and family, The Westhill welcomes you to enjoy our a well-appointed private dining room which seats up to 12 guests. Select your menu or stay with the features of the day, entertain your family and friends in a private setting with convenience and service. Pickwick's Pub Pickwick’s Pub offers an 18 ft bar and wonderful table groupings for cards, games and visits with friends. Traditional pub fare and related menu features are readily available to enjoy with family and friends in a relaxing and informal setting. The Westhill Cafe Read the morning newspaper, surf the internet orcatch up with family on Facebook in The Westhill Cafe. Refreshments, fruit and lighter fare are available all day in The Cafe for a quick grab and go pick-me-up.
Meal service : Bar, Bistro: (daytime), Pub, Room Service (extra fee), Table service, Tray service in suite (extra fee)
Seating type : Open seating
Special diets : Diabetic, Gluten Free, Low sodium, Vegetarian
Amenities & Services
Residence Amenities & Services
Arts and crafts
Billiards
Community Garden
Computers
Emergency call system (pendent)
Emergency call system (pull-cord in room)
Fitness Studio
Games Room
Hairdresser
Hobby kitchen
Internet
Laundry machines
Library
Mail box
Movie theatre
Newspapers delivered to concierge
Onsite foot care
Parking (outdoor)
Party room
Patio/Courtyard/BBQ
Pet friendly
Private bus for outings, regular trips
Private dining room for family/friends
Recreation facilities onsite
Religious Services & Holiday Celebrations
Spa Services
Spa tub or shower room
Spa/Beauty Salon
Wellness Center
Wheelchair (electric)
Wheelchair (scooter)
Wheelchair Accessible
Programs & Activities
Upcoming Events Each month, The Westhill Retirement Residence organizes several events and activities designed to encourage seniors and their family members to experience our lifestyle. You are invited to join us at one of our upcoming events!
Arts and Crafts
Assisted Walks/Trails
Bible Classes
Billiards/Pool Tables
Bingo
Bocce Ball
Brain Fitness
Card Games
Continued education
Day Trips
Entertainment
Excursions
Exercise Program
Gardening
Movie Nights
Parties
Religious & Holiday Services
Sewing
Shuffleboard
Theatre
Volunteering
Weekly Shopping Trips & Excursions
Staff & Care
General Manager's Message
Donald Leslie
Welcome to The Westhill. I invite you to come and see what we are all about. Our warm and friendly staff, our elegant suites and extensive amenities will make you feel right at home. We have a vibrant social calendar with many clubs, entertainment and various outings to suit everyone. Come be part of a great community. I personally invite you to come and have a meal with us or attend one of our many events.
Staff
| Medical and other support staff | |
|---|---|
| Registered Practical Nurses | |
| Personal Support Workers | |
| Doctor | visiting 2x/month |
| Foot care specialist | visiting 1x/month |
| Dentist | on call |
| Physiotherapist | visiting 3x/week |
| Chiropodist | on call |
Number of care staff:
- Daytime:
- Weekends:
- Nights:
Care services
Care options available:
- Guest stays available (cost from $125)
- Respite care available (cost from $125)
- Private home-care allowed
Health Services:
- Catheter care(with special assistance)
- Cognitively impaired residents(with special assistance)
- Medication charted by electronic pen(with special assistance)
- Medication charted by exception(with special assistance)
- Ostomy care(with special assistance)
- Oxygen assistance(with special assistance)
- Physically challenged residents(with special assistance)
- Vitals monitoring(with no special assistance)
Move-in requirements
• Chest x-ray
• Medical form completed by family doctor
• Personal Interview
• TB test required
News
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Accreditation & Associations
Neighbourhood
Neighbourhood
The Westhill is an inviting atmosphere of new friends and great times, with personalized support services for better living. The Westhill is conveniently located in Waterloo, near The Boardwalk shopping area. It's just minutes from shops, restaurants and recreation. From simple pleasures like enjoying a variety of menu choices with family and friends, to living well, with a recreational events calendar designed to enhance your mind, body and spirit; it all begins with our passion for healthy aging and wellness.
Chartwell Westhill Retirement Community is located at 25 Westhill Drive, Waterloo, Ontario, N2T 0B6.
What's nearby:
Canadian Clay and Glass Gallery Paint by Munzy TdStudios Art Gallery Button Factory Arts Paula White Diamond Art Gallery + Design Studio UpTown GALLERY
Westminster United Church Kitchener-Waterloo Chinese Alliance Church Church of God (German) First Romanian Baptist Church Kitchener Baptist Church First Baptist Church Mount Zion Lutheran Church Radiant City Church Our Lady Of Lourdes Church Erb Street Mennonite Church Knox Presbyterian Church Emmanuel United Church St. Louis Catholic Church
Waterloo Public Library - Main Library
Medical Centre at The Boardwalk Oxford Medical Imaging Pannozzo G Dr Beechwood Forest Medical Centre
The Boardwalk Pharmacy Cook's Remedy'sRx Rexall Shoppers Drug Mart Walmart Pharmacy
Village 3 at The Boardwalk Highland MarketplaceCompare Chartwell Westhill Retirement Community with nearby communities
| Compare with | Lifestyle options | Location |
|---|---|---|
| The Village at University Gates | Independent Living | Waterloo, Ontario |
| The Village of Winston Park | Independent Living | Kitchener, Ontario |
| The Village of Riverside Glen | Independent Living | Guelph, Ontario |
| The Village of Arbour Trails | Independent Living | Guelph, Ontario |
| Brierwood Court Apartments | Independent Living | Brantford, Ontario |
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THE COMFORT LIFE REPORT: Chartwell Westhill Retirement Community
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