One-to-one comparison

LIVITA QUEENS AVENUE RETIREMENT RESIDENCE

This community is unanimously praised by residents and family members. It’s especially noted for the staff’s professionalism, personal warmth, attentiveness, and compassion. They go beyond duties to give personal time and express a personal interest in those in their care, and as one family member puts it, they anticipate needs. They create a warm community that makes seniors’ lives easier and better.

PALERMO VILLAGE

The phrase "reasonable cost" might be heard rarely when it comes to living anywhere in the city of Oakville — but the value you receive in senior care at Palermo Village means the phrase applies! And then again, there's no price tag you can put on truly compassionate treatment. The Village is widely praised for the way staff treats residents. "Friendly" and "helpful" are terms used as a matter of course by family members, when describing the staff here. There's nothing better than hearing that your senior loved one loves where they live.

LIVITA QUEENS AVENUE RETIREMENT RESIDENCE

Yesterday, my mother celebrated 20 years at Queens Avenue Retirement Residence. When she first arrived, there were few residents that had mobility issues. Since then it has been amazing to see the staff and management adapt to an aging population. Most recently the staff had to adapt to caring for their residents during a pandemic. They have done so beautifully. My family is thankful to have found this jewel of a place and are so grateful for the level of care afforded to our mom.

If you're looking for loving, compassionate, and holistic care for your loved one Queen's Avenue (QARR) is the ONE. Both of our parents were very fortunate to be family members of QARR. They were always greeted with an infectious smile and excellent care from the staff.

I would highly recommend the Queens Avenue Retirement Residence. As soon as you enter Queens Avenue you will find yourself in a very welcoming lobby. The recent renovations on the main floor, which include a sitting area with a fireplace, as well as a bistro, are very inviting. The apartments are spacious and well laid out. The best part of Queens Avenue is the staff! All of the staff, including housekeeping, kitchen, administration, and especially the PSW and nursing care staff have become like family. The attention to personal safety and well-being is highly apparent. During this uncertain time, I had full confidence in the goings on of Queens Avenue Retirement.

Our mom is the ‘difficult to please’ type. Queens Ave has done a fantastic job – especially during this time of quarantines with increased activities and client services. She is happy, which means a lot less stress for us. Special mention to Darlene and Tom for their responsiveness to us and to Gretal and the nursing team for going above and beyond including not only taking her to dentist and Dr appointments but dealing proactively with medical issues. Not to mention the time the team tended to her and managed her pain meds after she cracked her ribs. Maybe most importantly, the staff has conscientiously adhered to stringent safety policies resulting in what we understand is industry leading resident well-being.

It's fair to say that an excellent retirement home is not just were the staff are great and the food is good - it's a place where needs are more anticipated than just noticed; where nourishment is for the body, yes, but mind and spirit too. It's where our elders experience the care and loving they have given us - every month and week, day and moment of each year. It is where my uncle and aunt found a wonderful next home - where they became part of a larger family. Many years ago THEY chose the Queens Avenue Retirement Residence and we are oh so pleased they did.

PALERMO VILLAGE

Big thank you to all the Palermo staff for the support you gave our mother. Our Mom required extra attention and we were very pleased with the gentle and comforting way the staff took care of our mom. Palermo also offered mom companionship and togetherness. Most times when we dropped in, we found mom was involved in friendly conversation with the many residents. Palermo also offered many activities to fill mom's days, from small outings, to movies and bingo nights. She really did enjoy those extras. Most of all, Palermo offered mom a safe home and peace of mind for us.

Palermo Village is wonderful - no other way to put it. My dad loved his big windows, and spent much time out on his balcony. All of the staff are so friendly and kind, especially when Dad's health took a downward turn - they provided him with all the compassion and care of a family member. The COVID response was amazing - so safe, and even when the residents were unable to visit with others, the staff kept them connected and engaged. The size of Palermo Village is perfect - big enough for amenities, and small enough that everyone knows each other - a real home. I cannot recommend Palermo Village enough - if you are looking for a new, carefree home - this is it!

My Mum and Dad moved into Palermo in March, 2020, just as Covid started. They felt comfortable and welcomed from the very first day. When my Dad passed away a few months later my Mum moved out of Palermo to live with family. When she felt comfortable being on her own again, she chose to return to Palermo. Although we visited several other retirement homes Palermo came out on top. It is a safe, comfortable and caring place.

My parents moved into Palermo when the facility was brand new. There was only one other man and one lady already moved in, so they were the second. Once they settled in, their quality of life improved so much. Their two bedroom suite was large and bright and the building was lovely. They soon started enjoying going down to the dining room for meals and in the mornings, my dad enjoyed tidying up after breakfast. My dad became ill a year after moving in and everyone at Palermo was so kind and helpful throughout this very difficult time. I don't know what I would have done without their support. Thereafter, my mother moved over to a one-bedroom plus den and lived there happily and secure in her surroundings. She was so proud of her suite in the residence. I can't say enough about the comfort and help the staff at Palermo was to me for the duration of my parents lives at this residence. I would highly recommend it to anyone whose parents are ready to leave the stress of daily life and simply enjoy each day as it unfolds. Finally, a closing point I think is important. Palermo is a medium-sized facility and as such, gives residents the opportunity to get to know one-another. Some of the residences are so huge they require multiple dining areas and when they get too big, they lose that closeness between residents and staff. It really is the ideal size to feel like a real neighborhood and it has an ambiance that you can feel as soon as you come in the door.

My mother and father resided at Palermo Village Retirement residence and were overjoyed with the openness of their unit, especially the large windows and balcony. All staff were extremely friendly, especially Aimee and Mylene, along with the nursing staff who were consistently professional, caring and compassionate with my parents (A big thank you to Rhincess for coordinating the required nursing care) Kudos to all nursing staff / PSW's for keeping everyone safe during Covid. They both enjoyed the delicious meals in the dining room, noting on a regular basis how much they loved the food. The cleanliness is apparent from the moment you walk into the front lobby, around the hallway to the elevators and up to the apartment. The attention to detail is obvious everywhere you look. Unfortunately my mother passed and we had to place my father into a Long Term Care facility. My sister and I would like to take this opportunity to thank everyone at Palermo Village Retirement Residence for providing a superior living experience for both our parents.

LIVITA QUEENS AVENUE RETIREMENT RESIDENCE

WE ARE A CLOSE-KNIT COMMUNITY nestled in a scenic residential neighbourhood in Oakville surrounded by family homes and green space yet close to local shopping, dining and community services. It’s the perfect blend of quiet living with all the con-venience of an urban lifestyle. The beautifully landscaped grounds include a shady patio and wrap around deck bordered by mature trees. You can thrive, participate and enjoy access to our in-house supportive programs. Livita Queens Avenue is ideal for seniors who want to relax while pursuing their hobbies and staying active. All of our suites include full kitchens providing the flexibility to do your own cooking if you wish. Live Balanced - Live Better!

PALERMO VILLAGE

More than an elegant residence, Palermo Village is a community designed to provide you with every convenience and service you need to live in comfort and security. From chef-prepared meals and housekeeping to laundry and personal care, Palermo Village makes being at home a true luxury. Choose your day to include an early morning work out or if you would prefer a leisurely breakfast with a friend, or both! Palermo Village offers something for everyone from art to music to fitness to quiet reading. Do as little or as much as you would like and then retreat to your comfortably appointed suite with fabulous view.

LIVITA QUEENS AVENUE RETIREMENT RESIDENCE

PALERMO VILLAGE

Chest x-ray, Medical form completed by family doctor, Personal Interview, TB test required

LIVITA QUEENS AVENUE RETIREMENT RESIDENCE

Information not available

PALERMO VILLAGE

Chest x-ray is used instead of TB testing. Not provided for anyone over 65.