Oakville, Ontario

Retirement community

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Reviews of Palermo Village - Verve Senior Living

Gain exclusive insight into life at Palermo Village - Verve Senior Living. Comfort Life’s exclusive reviews and videos give you insider information from residents and their families.

Our perspective

The phrase "reasonable cost" might be heard rarely when it comes to living anywhere in the city of Oakville — but the value you receive in senior care at Palermo Village means the phrase applies! And then again, there's no price tag you can put on truly compassionate treatment. The Village is widely praised for the way staff treats residents. "Friendly" and "helpful" are terms used as a matter of course by family members, when describing the staff here. There's nothing better than hearing that your senior loved one loves where they live.

Modern interiors and in-house features are great to have in a retirement home, of course. But what you're really looking for is the feeling of welcome, caring people around you and a hundred other little things that make your new place into a real home. That's what seniors in community at Palermo Village cite as the big difference between this and other places in the area. A welcoming and comforting atmosphere is not something you can view in a brochure or on a website, it needs to be experienced in person.

That comforting atmosphere is added to by the setting, the building itself. There's a theme of brightness and vivacity to the layout of this community. That translates into an easy transition for many of the people who choose to live here, and into confidence by family members, knowing that they have found a great new home for the one they love.

Video interviews

We interviewed families and/or residents via video conference, asking them probing questions about life at Palermo Village - Verve Senior Living. Get the behind-the-scenes information from those with direct experience.

Patty Harris, daughter of resident

Watch our interview with Patty Harris to learn about the unique experience offered by Palermo Village.


More of what people say about this community

We've collected reviews and testimonials from around the web that are relevant to you: those from residents and their loved ones.

Jeff Barwell, family member

Big thank you to all the Palermo staff for the support you gave our mother. Our Mom required extra attention and we were very pleased with the gentle and comforting way the staff took care of our mom. Palermo also offered mom companionship and togetherness. Most times when we dropped in, we found mom was involved in friendly conversation with the many residents. Palermo also offered many activities to fill mom's days, from small outings, to movies and bingo nights. She really did enjoy those extras. Most of all, Palermo offered mom a safe home and peace of mind for us.

Debi Coburn, family member

Palermo Village is wonderful - no other way to put it. My dad loved his big windows, and spent much time out on his balcony. All of the staff are so friendly and kind, especially when Dad's health took a downward turn - they provided him with all the compassion and care of a family member. The COVID response was amazing - so safe, and even when the residents were unable to visit with others, the staff kept them connected and engaged.

The size of Palermo Village is perfect - big enough for amenities, and small enough that everyone knows each other - a real home.

I cannot recommend Palermo Village enough - if you are looking for a new, carefree home - this is it!

Steve Allen, family member

My Mum and Dad moved into Palermo in March, 2020, just as Covid started. They felt comfortable and welcomed from the very first day. When my Dad passed away a few months later my Mum moved out of Palermo to live with family. When she felt comfortable being on her own again, she chose to return to Palermo. Although we visited several other retirement homes Palermo came out on top. It is a safe, comfortable and caring place.

Lillian Sciara, family member

My parents moved into Palermo when the facility was brand new. There was only one other man and one lady already moved in, so they were the second. Once they settled in, their quality of life improved so much. Their two bedroom suite was large and bright and the building was lovely. They soon started enjoying going down to the dining room for meals and in the mornings, my dad enjoyed tidying up after breakfast.

My dad became ill a year after moving in and everyone at Palermo was so kind and helpful throughout this very difficult time. I don't know what I would have done without their support. Thereafter, my mother moved over to a one-bedroom plus den and lived there happily and secure in her surroundings. She was so proud of her suite in the residence.

I can't say enough about the comfort and help the staff at Palermo was to me for the duration of my parents lives at this residence. I would highly recommend it to anyone whose parents are ready to leave the stress of daily life and simply enjoy each day as it unfolds.

Finally, a closing point I think is important. Palermo is a medium-sized facility and as such, gives residents the opportunity to get to know one-another. Some of the residences are so huge they require multiple dining areas and when they get too big, they lose that closeness between residents and staff. It really is the ideal size to feel like a real neighborhood and it has an ambiance that you can feel as soon as you come in the door.

Lyn Patterson, family member

My mother and father resided at Palermo Village Retirement residence and were overjoyed with the openness of their unit, especially the large windows and balcony.

All staff were extremely friendly, especially Aimee and Mylene, along with the nursing staff who were consistently professional, caring and compassionate with my parents (A big thank you to Rhincess for coordinating the required nursing care) Kudos to all nursing staff / PSW's for keeping everyone safe during Covid.
They both enjoyed the delicious meals in the dining room, noting on a regular basis how much they loved the food.

The cleanliness is apparent from the moment you walk into the front lobby, around the hallway to the elevators and up to the apartment. The attention to detail is obvious everywhere you look.

Unfortunately my mother passed and we had to place my father into a Long Term Care facility.

My sister and I would like to take this opportunity to thank everyone at Palermo Village Retirement Residence for providing a superior living experience for both our parents.

Vesna Amato, family member

It became very apparent when we moved my mother to Palermo Retirement Village that a distinctive characteristic of life at this residence is the sense of happiness and harmony that is felt throughout the home. We took great comfort in knowing that our mother was surrounded by people willing to go out of their way to make every day the best it can be for her in a clean and healthy environment.

Palermo's response to the COVID19 pandemic has been exceptional. Even when they had to enforce strict guidelines regarding social distancing, we still felt there was a rich sense of community at this retirement home.

The staff are genuinely friendly and deserve praise for their compassionate treatment of each resident. What's clearly noticeable is how care is enhanced with kind-heartedness and a personal touch from all employees – including dining & kitchen staff, personnel support workers, nurses, maintenance, administrative and management. It is very apparent that staff love working here, and seniors love living

Rosebir Kaur Bath, family member

My aunt lives at Palermo & we all love it! The staff are so nice & go the extra mile to make sure it is a truly amazing experience for the residents.

Ava V, resident

One thing I love about Palermo is the ambience of the place. The staff is always friendly! I've never been more pleased with a retirement residence. They attend to their patience with genuine love and support. I would recommend Palermo to all my friends and family. I'd also like to mention how great the food is

Arjun Bath, family member

The best retirement residence there is.... my nonna loves it here! Our family recommends Palermo to everyone.... no one can beat their customer service. Absolutely amazing!

Mary Barry , resident

From the first day I walked through the front door at Palermo I had a wonderful feeling about the place. Very homey and friendly and oh so comfortable.
Now after 4 years living here I must say those feelings still persist. The staff cannot be beat——always ready to be of help and a great sense of humour. Making a person feel like part of the family. Having a wonderful property to enjoy and walk around——-giving that feeling of being in the country, certainly adds to its uniqueness .

Carol, family member

My father has been [here] for 6 months and could not be happier. It's a beautiful facility with so many activities for the residents and great food as well. The staff are incredible and I have peace of mind knowing that he is well looked after.

Jacquie, family member

Staff are so sweet and caring. I feel at ease knowing they sincerely care about my Mom. [I completely] recommend Palermo Village!>

Shirley, resident

I have been living here since early in 2015.
It is a wonderful place to live [with] so much to

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