Cornwall, Ontario

Retirement community

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Reviews of Chartwell McConnell Retirement Residence

Gain exclusive insight into life at Chartwell McConnell Retirement Residence. Comfort Life’s reviews give you exclusive insider information.

Our perspective

Chartwell McConnell Retirement Community is a bilingual seniors building with everything from retirement apartments to assisted living. Tour the building, in a quiet residential area of town, and you’ll find excellence in senior living and care throughout, built with forward thinking seniors in mind. The full continuum of care accommodates couples with varying needs or anticipates future care needs, should those happen. You won’t need to move⁠—but also, you won’t want to.

One of the reasons Chartwell has built such a trusted name for itself is the superb amenities typical in its residences. We love the bistro and lounge here, with floor-to-ceiling windows and seating comfortably spread around, making it easy to relax and socialize. There’s a games room populated by a suitably jovial crowd, a movie theatre, hair salon, outdoor patio, and even underground parking. The piano lounge is another highlight.

Dining here is excellent, with superb fare served daily, in an elegant setting. Staff go out of their way to make newcomers welcome and ensure they’re enjoying every day. People are happy, including residents and staff. You witness friendly interactions throughout the community. Family members give the staff high ratings for care here. They’re not only personable and responsive, but manifestly compassionate. Care, both personal and medical, is delivered in a professional manner 24/7. Suites are replete with modern decor.

All of the above works together to create a very comfortable community of seniors who not only get along great but grow together. People living here deepen friendships and personal growth in a setting designed specifically for them. It’s modern senior living in the heart of Cornwall.

More of what people say about this community

We've collected reviews and testimonials from around the web that are relevant to you: those from residents and their loved ones.

Donna Wood, senior

Enjoyed the open house at McConnell Chartwell. Staff were very informative and all of the residents we spoke with were very eager to share how happy they were living there. We put our names on waiting list and look forward to moving there in the near future.

Laura Bolduc, family member

We recently moved my dad to Chartwell McConnell Retirement home. The staff, nurses, PSW’s and our amazing coordinator, Lois, have made this transition so much easier for my dad and our family. I highly recommend this establishment. My father is very happy as he celebrates his new life and first happy hour amongst his new friends!

Jeff Marchand, family member

I cannot recommend the Chartwell McConnell Retirement Residence highly enough. The buildings are well maintained, and have a resort feel to them. Beautiful park like setting with lots of activities for the residents. Even better than the buildings are the staff. Kind and compassionate they made my Mom and Dad feel at home in their new surroundings. I hope they are still around in 30 years when its my turn because its the type of retirement home I will want for myself!

Louise Samson, resident

I've been here almost 2 months now. I know that for me it was the best decision. The staff is always so friendly and helpful. Thank you specially to Michel Bouvrey for always being available to answer my questions. I like all the different activities. The food is also very good. They have a good variety for the meals.

Kate Ladouceur, family member

Great place to bring your family members they are treated like family, food and nursing team are amazing!

Denis Leduc, family member

Having to look for a retirement home for my aunt, I contacted Chartwell McConnell. I was put in contact with Michl Beaudry, Retirement Living Consultant. I want to thank Michel for all the help he gave me, from the visit of the home to all the emails we exchanged after. He is an exceptional human being. He showed my wife and I such patience and care, it has to be recognized. Even though my aunt finally had to go to long term care, I strongly recommend Chartwell McConnell to all.

Ellie Norris, family member

My In-Laws moved into Chartwell McConnell last June. We had never really experienced a Retirement Home, and from the moment you walk in the front entrance, you understand why the residents have that ‘This is Home’ feeling.
The staff from top to bottom, show much kindness, compassion and understanding to all the residents, and their family/friends . The staff are always available to chat, and will assist in any way that they can. Even at nighttime, they are still available if need be.
We are very impressed with all the services available, besides the obvious ones, like the dining room, and the long buffet put out in the main room with all the cookies, muffins, fruits, coffees, and teas every afternoon. There is the downstairs, the movie room, the library, the endless games to play, the computers, and many other options all coordinated by Nicole. The ‘Happy Hour’ on Fridays. The list goes on and on, there is always something going on. Like the saying goes, something for everyone!
We are very happy that they can call Chartwell McConnell home, and they have formed a ‘family bond’ with all the wonderful staff members. This means a lot to us, their family.

Suzanne Lalonde, senior

I was there for a short post surgery. The staff, the co workers, the nurses, the residents were so kind to me. All my meals were excellent. Thank you to the cooks and servers. I give it a 5 star rating because they treated me so well. My room was perfect and they always asked me if I needed anything. I really recommend that if you have to go for a short or long stay to try it. For me it was a perfect decision.

Shirley O'Byrne, resident

Lois was my contact and was very helpful both at my tour and the day iI moved in. I have some old friends and work colleagues here and have met new friends who knew people from my past. The are activities every day and every day at 2 pm some of us gather for a daily chat. Best move I ever made!

Joan Provost, family member

Michel Beaudry was exceptional in his care and attention to detail. We are so appreciative of all he has done for Mom! The kitchen staff and meals are exceptional and everyone from nursing and personal care to housekeeping make living there an easy transition. Well done everyone!

Kevin MacDonald, family member

Michel Beaudry, Retirement Living Consultant, recently facilitated a cross-country move into the Retirement Apartments at Chartwell McConnell, Cornwall for a member of our family. From the initial tour with Michel, we were impressed with what the building offered for independent living. Working long-distance, Michel showed patience and care in answering all our questions, doing a virtual tour, taking measurements and photos, and signing documents electronically. Michel ensured that the suite was freshened up very nicely prior to occupancy. He was flexible in accommodating the uncertain move-in date which depended on the arrival of the moving truck and was there to ensure everything went smoothly. At every step of the process, Michel Beaudry was always ready to respond, re-assure, and resolve. We... recommend Chartwell McConnell without any reservation.

Gerry Roy, family member

My parents have now been at Chartwell McConnell for about a month. The experience has been a big adjustment for the both of them after being in their home for 48 years but they are settling in quite well. The staff is very professional, very personable, helpful and kind. The meals are delicious and the staff is very pleasant and eager to please. We recently celebrated my mother's birthday with, grand children and great great grand children and were expertly accommodated in the beautiful Fireside lounge. Nicole, the event coordinator, went over and above to assure the success of the gathering. The medical staff offer a great comfort and assure the safety and well being of both of them. Lois van Beek-Barrette, Retirement Living Consultant, has been indispensable, for many months, in assuring the best possible experience, comfort and safety for my parents.

John DeWit, family member

Amazing!! The care for my mother-in-law has been 5 star. Very impressed.

Colleen Newburgh, family member

Our mother has been living here for 3 years now. She is happy and we are happy. The new General Manager is actively involved and committed to making continuous improvements to all services available to the residents. Nursing manager and her staff are knowledgeable of the health care needs of the residents and seek to ensure the safety of residents at all times.

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