Orleans, Ontario

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Reviews of Forest Valley Terrace By Symphony

Gain exclusive insight into life at Forest Valley Terrace By Symphony. Comfort Life’s reviews give you exclusive insider information.

Our perspective

This caring community is perfectly situated to help families from throughout the area. Onsite pampering includes a spa, hair salon and other similar amenities, attended with kindness, care and friendship. It also deserves recognition as the safest, most ideal environment possible for seniors suffering from dementia. The environment is mentally stimulating, with people engaging in golf, bingo and many other inter-activities with companions who are "in the same boat."

Forest Valley Terrace combines classically elegant style with a homey environment that facilitates comfort and peace. Assisted living care extends to all forms of assistance, including catheter care, feeding tube assistance, and help with bathing. There is also a concierge onsite 24 hours a day. Guest stays here are very welcome, an ideal way to experience the care, service and community life at this superior care home. Its proximity to Highway 174, makes it easy and appealing for family to visit or to just drop in.

Families of Alzheimer's sufferers in Ottawa need to investigate this community. The Terrace offers state-of-the-art memory care in the first and only facility in the entire Region devoted exclusively to helping seniors with dementia. Staff here combine professionalism, compassion and care to treat seniors with dementia with the utmost respect; all are fully trained and receive ongoing education to improve their understanding and the care they offer.

More of what people say about this community

We've collected reviews and testimonials from around the web that are relevant to you: those from residents and their loved ones.

Donna & Ted O'Connor, family member

In September 2020, we moved my 93-year old mother to Forest Valley, as her cognitive decline and mobility issues made it very difficult for us to manage her continuing care. We feel fortunate to have found this wonderful and welcoming place and my mother has transitioned well to the facility, thanks to the very thoughtful and caring staff who do everything possible for the residents. I think it is a testimony to their dedication and perseverance that despite the challenges posed by the Covid crisis, appropriate measures were instituted to safeguard the facility and residents from the virus (no cases here, whereas other seniors residences were hit hard). Even though these measures meant restricted access to loved ones, the staff have also done their best to link families via Zoom calls so that we can keep in contact and be aware of the activities and enrichment programs offered to our loved ones. We offer our highest recommendation for the quality care provided by the floor staff and management of Forest Valley.

Gavyn Gooch, family member

After researching different facilities with my siblings, we decided to enroll our mom at Forest Valley Terrace. We definitely made the right decision. The staff are all very friendly and accommodating, and our mom loves living there! She has multiple activities that she participates in on a daily basis and all her meals are chef-prepared. Our mom (who is fairly shy) has also made several friends with the other residents.
Every time I've contacted Forest Valley Terrace with a question or concern the staff have dealt with my issue immediately. Great staff, great food, great facility! And one of the few long-term care facilities that has never had a single case of Covid. We are so lucky that our mom is living at Forest Valley Terrace!

Maureen Croteau, family member

I'm very impressed with the care [my husband] is receiving. All the staff are very kind and considerate, and I feel comfortable in the knowledge that I chose the right place for him.

Dominique Laniel, family member

Beautiful home with great care. In spite of the covid pandemic all residents are safe and happy.

Margaret McFetridge, family member

My husband moved to Forest Valley mid February of this year [2020]. It was their [specialization] in Memory Care that convinced us that they could provide both the care and stimulation he requires - and we haven’t been disappointed. I worried about his transition to new surroundings (which can be especially difficult for those suffering from dementia) but I’m convinced it’s been the right decision.

Mary Gingras, family member

We love this place! … The building is a very unique space. Some of the original church is still in use and very tastefully incorporated into the main activity space. The staff all have a heart of gold.

name withheld for privacy's sake, resident

This is a place where everyone is treated kindly, no matter what their ability.

Carol, family member

The staff's training and compassion is outstanding! The true testimonial is how my mom can walk the hallways smiling, teasing and sharing her hugs with the staff... That is the result of her level of comfort here ... I know that my Mom is well cared for and safe.

Chris, family member

[My mom had to leave] an assisted living facility because she tended to wander away due to her memory problems. Forest Valley Terrace is a nurturing environment, where there is music, kindness, friendship, spirituality and freedom. It lives up to all its promises and then some.

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