Reviews of Promenade Seniors' Suites & Retirement Residence

Gain exclusive insight into life at Promenade Seniors' Suites & Retirement Residence. Comfort Life’s reviews give you exclusive insider information.

Our perspective

There are many exceptional aspects of this retirement community, including the care offered, the cleanliness and newness of the residence and its suites, and staff's attentive care. Its unique location along the Ottawa River in the quiet suburb of Orleans makes the Promenade an exceptional offering for families searching for Ottawa seniors' care. For example, the serenity of the wooded courtyard, facing the river, adds an extra dimension of excellence to this community.

Situated in Chatelaine Village, close to the Ottawa River, you'll find an oasis of care called Promenade Seniors' Suites & Retirement Residence. Like other Ottawa Region retirement communities by Alavida, the Promenade offers a superb senior care environment that includes exceptional memory care facilities and programs. Outside, you're steps away from the tranquil beauty of the Ottawa River greenspace, while inside there is a cozy, comfortable seniors' living space, and your own elegantly appointed private suite.

Suites feature contemporary, accessibility-friendly features like walk-in shower and slip-free flooring. Residents and family comment on the kind, compassionate staff, and the relief given by the staff's deep understanding of the needs of their aging loved one. The home-made dining has many residents raving about its charm and deliciousness.

More of what people say about this community

We've collected reviews and testimonials from around the web that are relevant to you: those from residents and their loved ones.

Gilles Morier, resident

Our parents [have been] at the Promenade Retirement Residence since early 2016. Our experience was really good throughout their whole stay - their suite was comfortable, the team has always been supportive and caring, and the ambiance friendly and sociable. The whole team, including the kitchen and serving, maintenance, housekeeping and concierge, management and reception, and social activities teams were always pleasant with us and willing to lend a hand when needed. As our parents’ needs increased, the transition to the high care floor was managed well under exceptional circumstances. The nursing staff and care teams were wonderful - they were friendly, attentive, respectful, and took very good care of both as they needed more help. As a family, we were able to keep them together and avoid long term care. We are grateful for that and very happy for the decision that we, and our parents, made nearly five years ago.

Francoise Seguin, resident

I've been living at the Promenade Senior Residence for about three and a half years now. It all started in June/ 2017... My daughter had to look for a Residence for me to live in, so since I was an old nurse I had started to work in a Residence where my Aunt was and loved. They made me the Activity Coordinator and I loved being there and talking about how good it was. So Cathy found one with the same benefits as I had bragged about…! Just to show you just how they are I fell in my room last week and split my forehead, and made a terrible mess. The nurses and even a Doctor who was visiting came to check on me, send me to the hospital, and [taking] care of my dog. And, Oh yes, they allow dogs and cats and I'M almost sure other reasonable one as well... I really love this place.

Peggy, resident

The staff are excellent. The activity manager... organizes every kind of activity you could ever want ... We go to active fitness twice a week [and] physio twice a week.... we're busy!

Nancy Couillard, family member

When my father was diagnosed with a rapidly progressive form of dementia in addition to his aggressive cancer, we were devastated.... I had visited a few places in Ottawa for him and there was always something that brought me back to Promenade... The staff is exceptional and always professional ... I am truly blessed to have found such and amazing place staffed with the most fantastic people I've ever met.

Robert Starkey, family member

I think what makes Promenade so pleasing is the happy environment they promote and the unbelievably kind and compassionate staff in place. Thank you so much for the work you do for my mother in law and [for] others in your care. You are doing an amazing job.