Waterloo, Ontario

Retirement community

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Reviews of Hygate Active Senior Living

Gain exclusive insight into life at Hygate Active Senior Living. Comfort Life’s reviews give you exclusive insider information.

Our perspective

Hygate Active Senior Living brings a welcome new twist to senior living in Kitchener-Waterloo, with a focus on resort-style living right in the heart of KW. Here, you’ll find a wealth of daily activities and amenities right outside your door, including fitness classes, a bistro, chef-prepared meals, an in-house movie theatre, and more. Some are going to call this a cruise ship on land.

We love that this state-of-the-art luxury-style senior apartment living is in KW. We’ve seen many similar, newer communities in major centres like Toronto and Vancouver. Waterloo was ready for this. Hygate is located in an excellent area of the city, just blocks away from the region’s two world-class universities, as well as Conestoga Mall. Of course, you’re also close to St. Jacobs and Elora, and an hour out of the GTA. At this point, the staff here is established and expert at making this a home.

It's an ideal destination for older singles or couples who want to cash in the equity of their family home and live a lifestyle ideally suited to someone their age. Lifestyle communities somewhat like it can be found in the countryside outside of town, but this is ideal for seniors who want to be near the heart of the action. Suites are ideally sized for seniors, with some as large as two bedrooms.

More of what people say about this community

We've collected reviews and testimonials from around the web that are relevant to you: those from residents and their loved ones.

Dave Cash, family member

I don't write a lot reviews, but felt I should pass on my positive experience for the benefit of others. This retirement residence is just awesome! Our family just finished helping Mum and Dad move into Hygate Assisted Living last week and the whole experience has been fantastic. The accommodation and amenities are first class and the service my parents have received has been super or "unreal" as my Dad says. We looked at a few retirement residences in K-W, and chose Hygate for a number of reasons - including because it is a new facility; has a warm/welcoming feel to it and we could see first hand the dedication of the staff to meet the needs of their residents. Krystie and Celia, in particular, have been so great to work with. One of the issues Mum and Dad were worried about was the food and dining - I can tell you Dad loves the food (especially the deserts - lol) and staff have been very accommodating helping him pick out items for him to take up to his suite for my Mum when needed. All in all and 5 Star rating for sure!

Ryan Murdoch, family member

Lovely facility and staff, particularly Krystie who really went above and beyond making us feel welcome and valued.

Anne Greatrex, family member

We are in the process of moving our Mom into Hygate and dealing with Krystie and Celia has been exceptionally great! They have reassured us that our needs will be met and we couldn't be happier. The retirement home is absolutely beautiful and the facility is very bright and clean! We're looking forward to experiencing all the services that are offered and particularly the dining. I would strongly check it out and take a tour if you are even remotely considering retirement living. The staff is wonderful!

Kim Baum, family member

Our parents recently moved to Hygate from over 3 hours away. We chose Hygate for their friendly staff, cozy environment, and welcoming atmosphere.

Christine Padaric, family member

From the moment we walked into Hygate and were greeted by Teddy the Sales Manager's dog, I felt like this was the perfect place for my in-laws to transition to. The facility is beautiful, but more than that, the staff treat you so kindly. The Sales Manager Krystie Zolnai was very thorough and never rushed us during our extensive tour and the ensuing paperwork - with Teddy at our side accepting head scratches. I have toured several other facilities but chose Hygate for its many amenities available for the residents and the caring staff who all spoke to us and answered all of our questions. Celia is the Nurse Leader and was very interested in my in-laws' health so that they knew about any concerns or special needs. No other home took interest in who my in-laws really were as human beings deserving dignity and respect in their final years. I feel very confident that my in-laws will fit in well and importantly, make new friends and be happy and healthy. I feel strongly that pets are important in our lives - and especially the elderly - it was definitely the little things that made our decision to choose Hygate so easy.

Janet Draker, senior

Personnel at Hygate are helpful, courteous and friendly. Support has been available when needed. Highly recommend facility.

Erin Shantz, family member

My mom is staying here for a week or two as she is recovering after surgery. It has only been 1 day and we can't be happier with the staff at Hygate, from the phone calls with my mom, to the warm welcome when she came in yesterday, to all the extra care and fantastic help she has received so far. My mom is so happy and she says the food is great! So happy to know she is taken such good care of while she is recovering. Keep up the great work to everyone there!

Veronica Malfara, family member

My dad stayed here for respite care. A really great place!!! Thanks to the nurses and all the staff on the 2nd floor for all the great care you provided and your kindness .

Bruce, family member

Five stars!

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