Waterloo, Ontario

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Reviews of The Village at University Gates

Gain exclusive insight into life at The Village at University Gates. Comfort Life’s exclusive reviews and videos give you insider information from residents and their families.

Our perspective

This community began as exclusively long term care, which will still be a key part of the Village. The spectrum of options will include both assisted living and memory care. This will make it ideal for couples with different care needs to remain together in the same community, if one spouse is independent, but the other requires care. It’s also ideal for families and seniors who anticipate shifting care needs in the future. You won’t need to move again.

This new 230 suite development opens an exciting opportunity for Waterloo-Wellington and area seniors seeking to get in on the ground floor of a great community. You’ll be onsite at University of Waterloo, benefiting from the expertise of Schlegel Villages and their work with the Research Institute for Aging.

Other Schlegel Villages in the area offer a glimpse of what life will be like here. Walk into any other location, and you’ll find friends interacting happily, supported by the village design and layout (featuring a Town Square and more). With this being close to the campus at UW, as well as Laurel Creek Conservation, you’ll have nature, learning and friends all just outside the door.

Video interviews

We interviewed families and/or residents via video conference, asking them probing questions about life at The Village at University Gates. Get the behind-the-scenes information from those with direct experience.

Jamie Hume, daughter of resident

Watch our interview with Jamie Hume to learn about the unique experience offered by The Village at University Gates.


More of what people say about this community

We've collected reviews and testimonials from around the web that are relevant to you: those from residents and their loved ones.

Scott Schwartz, family member

My Aunt and Uncle are residents, fabulous facility!!

KL, family member

My mother was in the Pollock neighbourhood for approx 4 months. She received wonderful care. The nurses and PSW’s were all very kind, kept our family informed and showed great concern and compassion for her and her health. The facility itself is very nice and it has a nice up beat feel to it. You can visit any time you like and stay involved with your loved one very easily. Highly recommend.

Jamie, family member

There's a balance of really good care, the community love—people really care—and safety.

Tamara S, family member

Beautiful village and amazing staff from top to bottom! Moved my 92 year old gramma into village 17 months ago and she's looking and feeling 10 years younger! She doesn't know why she waited so long! Great meals and tons of amenities and activities! I recommend this village for any senior who needs a bit or a lot of help!

Sara McAuley, family member

My mom is so well loved and cared for by the staff, we never have to worry - even through Covid

Todd Bethell, family member

I am very happy with how the team in the Matthew's neighbourhood takes care of my mother. They are empathetic, friendly and professional. I am 100% confident and comfortable with the care my mother is getting there. We are lucky and thankful to have her being cared for by these wonderful people!

Shad L, family member

Great care. Good people. My Dad is happy.

Carolynn Legault, family member

My dad is well cared for here! They are patient & caring. Thank you for all you do.

Kent Weiler, family member

Dad in LTC... far superior to the retirement home he was previously in. Great, friendly and attentive staff.

Patti Stratton, family member

My mother has been living at The Village of University Gates for just over a year. Their model of providing care is amazing. Staff are caring, knowledgeable and my sisters and I think they are angels.

Name withheld for privacy's sake, family member

I love this place. My mom has been there has been for 2+ years. They are a caring home. We love the nurses Razia and Theresa, who are hands down the best, caring loving and know their healthcare. Thank you to all psws and nurses for doing what they do, during this pandemic. I can’t say enough.

Wilma Martin, family member

The services of University Gates is caring and shouldering the extended hands to my Mother.... Do not be afraid to dig a little deeper to empty your pockets to received a life as at home with all necessities available to you. The Staff are Wonderful.

Korleen Schmidt, resident

The Schlegel Family is well known for their connection to the Mennonite community. I really felt guided to come here. I feel that there’s a place for me here, a place where I can help out.

C. McGlynn, family member

My mom has been a resident at UG since it opened — very pleased with the home, environment and the staff!! Top notch facility with dedicated caring staff — wouldn't want my mom anywhere else — they are taking wonderful care of our precious gem.

Kirstie, family member

A special thanks to the staff of University Gates for their compassion and attention to my grandmother's care and happiness during her time here.

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