Caroline Place Reviews

118 Market Street, Hamilton, Ontario, L8R 3P9


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If we were to highlight one exceptional aspect of Caroline Place, it would have to be the food, offered in rich variety. We’re impressed with the choices! You can sample the buffet, where there are creative entrees to choose from, prepared by the in-house chef. Meals are also very well-balanced, special diets are accounted for, and throughout the day, you’ll find snacks and fruit available in the café. And there’s always someone to share the moment with, whether that’s a fellow senior or one of the caring, enthusiastic staff.



Very welcoming community

In the heart of Hamilton there’s a place with heart. Staff and residents together make this an oasis of kindness and care. You see instances of this around the community as soon as you walk in. People are gathered around a table in the lounge, and other groups are found throughout the community, some sitting and chatting, others perhaps on their way out to do something together. It’s also strikingly diverse.

This is a community bringing progressive ideals to Hamilton’s downtown, an idea whose time has come: senior living as part of the area's progressive renewal. Caroline Place combines fun and activity on the exterior with a vibrant life inside. Sure, there’s lots to do downtown: shopping, lunch at one of the many cafes, the Farmer’s Market and the library, all a short walk away. But Caroline Place is its own little cozy community of friendship and freedom. There’s exceptional dining, a design that incorporates a 24-hour café, a fitness center, and several lovely dining areas and lounges. It immediately feels like a great place to live.

  • Independent living
  • Assisted living

  •   $3,300 per month

  •   108 suites

What people say about Caroline Place


From the first day mom arrived she was made to feel extremely welcome. There is such a warm, friendly atmosphere that you feel the moment you walk through the doors. Each person is treated as an individual ... The best thing about Caroline Place is the wonderfully friendly and helpful staff. They've been great support to my mother, and wonderfully helpful and communicative. From the management to the nurses, to the front desk and all the support staff there, they are all wonderful!
—M.M., family member

Caroline Place has the most attentive and caring staff anywhere! My mother and father moved in over six years ago and my mother's older sister about 6 months later. After my father’s passing Caroline Place has helped me to look after them with their various needs including returns from hospital stays and recognizing and identifying the changes in their levels of care. They have been extremely professional at all times and have been communicating excellently during the Covid-19 situation. I rec
—Chris Steinberg, family member

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Attentive, caring staff

Caroline Place has the most attentive and caring staff anywhere! My mother and father moved in over six years ago and my mother's older sister about 6 months later. After my father’s passing Caroline Place has helped me to look after them with their various needs including returns from hospital stays and recognizing and identifying the changes in their levels of care. They have been extremely professional at all times and have been communicating excellently during the Covid-19 situation. I received weekly updates regarding the changes to their daily routines and any testing results of residents and staff ...
—Chris Steinberg, family member

Caroline Place retirement home is absolutely amazing! During this Covid-19 pandemic our mom has been in the best possible hands. All the staff are so kind and considerate! ... We can't thank the Caroline Place staff enough for all that they do! We highly recommend this residence for anyone looking for a new place to call home.
—Kathleen Fox, family member

My father has been at Caroline Place about a year and a half. I can't say enough good things about his home. The staff are incredible, genuinely friendly and always helpful and professional. It's clean, the food is good and they have lots of activities. But, I just have to emphasize one point. I can sleep at night because they had a quick and thorough plan when COVID-19 started. They have continued to adapt and always in the best interest of their residents. They have communicated with familie
—Mary Griffiths, family member

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I can sleep at night

My father has been at Caroline Place about a year and a half. I can't say enough good things about his home. The staff are incredible, genuinely friendly and always helpful and professional. It's clean, the food is good and they have lots of activities. But, I just have to emphasize one point. I can sleep at night because they had a quick and thorough plan when COVID-19 started. They have continued to adapt and always in the best interest of their residents. They have communicated with families and residents often and thoroughly. I am extremely relieved my father chose Caroline Place. They deserve a reward for their professionalism and care. Not just 5 stars in a review. Thank you to all administration and staff from the bottom of my heart.
—Mary Griffiths, family member

After 66 years of living in the same house and other significant life changes, my Dad moved to Caroline Place. The staff were helpful, encouraging and friendly, helping him to adjust to this major life change. I found the staff pleasant, supportive and very importantly, accessible. Ready to answer our questions, clarify a procedure/protocol and address any concerns. As time moved forward Dad embraced the Caroline Place environment, enjoying several activities, Happy Hours and outings. As a famil
—Lydia Jean, family member

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Definitely recommend

After 66 years of living in the same house and other significant life changes, my Dad moved to Caroline Place. The staff were helpful, encouraging and friendly, helping him to adjust to this major life change. I found the staff pleasant, supportive and very importantly, accessible. Ready to answer our questions, clarify a procedure/protocol and address any concerns. As time moved forward Dad embraced the Caroline Place environment, enjoying several activities, Happy Hours and outings. As a family we often enjoyed the Sunday Brunch, and participated in the events. As his health started to fail further, the Wellness staff were ready, capable and willing to take over the administration of his meds, and assist him in daily living requirements. We will always be grateful for their support, warmth and professionalism. My father passed just before Covid came to Hamilton. Based on our nearly 3 years experience with Caroline Place, when another family member needed to be in a supportive living environment, we once again have turned to Caroline Place. I have been impressed with the proactive stance CP management has taken in their response to Covid. The safety, well-being and care of the residents has been forefront. Infection control protocols were swiftly put into place and upgraded as the Covid situation developed; the mental/physical health of the residents balanced with the need for stricter isolation and distancing; weekly communication updates sent to the family members and residents as the situation continues to evolve. Caroline Place is a positive, vibrant and respectful environment, with it's residents' well-being always a priority. Thank you to all of Caroline Place staff for all you do. We definitely recommend Caroline Place.
—Lydia Jean, family member

My Mother spent the last four years of her life here. The staff were excellent. Their response and precautions taken to prevent an outbreak of Covid in the building were impressive. I got regular e-mail updates that were appreciated. My family thanks the staff for all their support and care shown to my Mother.
—Hugh Duffy, family member

More about this community

  • Included in costs is weekly housekeeping and laundry of bedding and towels.
  • Full time activity coordinator keeps people as busy as they want to be. You’ll never be bored!
  • Extra care can be purchased, including medication administration, bathing assistance, and more.
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