Symphony Senior Living Kanata Reviews

Google review from June 2021

It is a challenge to move a parent with memory loss out of her home and even more difficult during the threat of COVID 19. Our anxiety about how Mom would adjust was relieved the morning after her move when we received an email from the staff showing a smiling Mom with a new friend. During COVID restrictions we found the staff to be responsive and supportive of our questions and anxieties. Always willing to check for her personal supplies so we could shop for anything she needed. During patio door visits, staff put their own phones on speaker so that we could talk to Mom. We love to check facebook and see the activities and photos and love when staff send us a video – like when Mom got balloons for Valentines Day. We are very grateful that Mom settled so quickly and is happy. We think the activities and social contact with people of her own age led her to say “I would be quite happy to stay here for 3-4 years”.

Google review from June 2021

The move to Symphony Senior Living Kanata was the best thing we have done! After a relatively brief adjustment period, our beloved mother and mother-in-law has settled at Symphony Senior Living Kanata in a way that fills us with relief, comfort, and as much joy as we can manage in this situation. I am in awe of the change. Now when we phone [mom], we get only a few minutes conversation before [she tells us] she has to go see her friends. She is too busy to talk to us because she can hear activities going on outside her room, and she does not want to miss anything. She can't remember anyone's name, and has no idea where she lives, but she is busy and is having fun. It is an enormous comfort to see pictures and video on Facebook that make it very clear she is, indeed, having fun. Today we got an email update with details of her adjustment, which is such a great benefit when covid regulations block visits.... We are so relieved to see our mom happy. Every time she says she has to let us go on the phone so she can be with her friends I do a happy dance.

Marc

My mom moved in in June [2018] ... When we could 'tick' off all her requirements — privacy, flexibility, walk out patio, activities, care, and having her pet with her — we visited Symphony ... Everyone is so friendly and relaxed. Even though she said she didn't 'need' friends, she has made them and really enjoys the staff and activities. She is never in her room. The home's pets are a big plus too, makes it feel like home. The food and care is excellent ... It's really been the best decision for our whole family!